Comcast Announces Comprehensive COVID-19 Response to Help Keep Americans Connected to the Internet
Company Opens Xfinity WiFi Network Nationally for Free, Offers Unlimited Data for Free, Confirms Its Commitment to Connecting Low-Income Families
On the heels of offering new, low-income Internet Essentials customers two months of free internet and raising the speed of that program’s service to 25/3 Mbps, Comcast today announced additional steps to help ensure people stay connected to the Internet as more schools suspend classes and companies encourage employees to work from home due to the Coronavirus.
“During this extraordinary time, it is vital that as many Americans as possible stay connected to the internet – for education, work, and personal health reasons,” said Dave Watson, Comcast Cable Chief Executive Officer. “Our employees also live and work in virtually every community we serve, and we all share the same belief that it’s our Company’s responsibility to step up and help out.”
Comcast is taking steps to implement the following new policies for the next 60 days, and other important initiatives:
A hallmark of our Internet Essentials program has been our flexibility in adjusting to meet the needs of low-income residents in our footprint. So, effective Monday, we are putting in place two substantial enhancements to help deal with the crisis: 60 days of complimentary Internet service for new customers, and increasing speeds for new and existing customers.
We’re working to keep customers informed on Coronavirus so they can stay safe and healthy. We’ve created a special news and information section on Xfinity X1. Customers can say “Coronavirus” into their voice remote to access the channel quickly.
Customers can take control of their Xfinity account questions and troubleshoot many issues on their own. They can also check for service outages, refresh equipment, view their channel lineup and make changes to their account whenever they want.
Our engineers and technicians staff our network operations centers 24/7 to ensure network performance and reliability. We are monitoring network usage and watching the load on the network both nationally and locally, and to date it is performing well.