COVID-19: An Update on Xfinity Technicians’ Interactions with Customers
With the rapidly evolving COVID-19 situation, we have continually assessed our protocols for our customer-facing employees and taken extra precautionary measures, such as additional sanitization practices and daily temperature checks. Recently, we updated our technician protocols, adding more guidelines to limit technician interactions within our customers’ homes to only when it’s necessary to ensure they are connected to the critical services that they need. Our technicians provide important services to keep our customers connected – and we understand that connectivity matters more than ever right now, helping everyone stay connected to their families, their workplaces, their schools, and the latest news and information.
With that in mind, below are some of the safety practices we have implemented:
Similar practices are in place for our employees working in our retail stores that remain open, but are operating under reduced hours to provide only critical services.
Our goal with these additional measures is to allow us to best serve our customers while caring for everyone’s safety. The latest information on Comcast’s efforts around COVID-19 can be found here.