COVID-19 RESPONSE
Comcast Announces Comprehensive COVID-19 Response to Help Keep Americans Connected to the Internet
COVID-19 RESPONSE
Comcast Announces Comprehensive COVID-19 Response to Help Keep Americans Connected to the Internet
By Comcast Corporation
|
Mar 13, 2020
On April 27, Comcast announced the extension of COVID-19 response policies through June 30.
PHILADELPHIA
Company Opens Xfinity WiFi Network Nationally for Free, Offers Unlimited Data for Free, Confirms Its Commitment to Connecting Low-Income Families
On the heels of offering new, low-income Internet Essentials customers two months of free internet and raising the speed of that program’s service to 25/3 Mbps, Comcast today announced additional steps to help ensure people stay connected to the Internet as more schools suspend classes and companies encourage employees to work from home due to the Coronavirus.
During this extraordinary time, it is vital that as many Americans as possible stay connected to the Internet – for education, work, and personal health reasons.
“During this extraordinary time, it is vital that as many Americans as possible stay connected to the internet – for education, work, and personal health reasons,” said Dave Watson, Comcast Cable Chief Executive Officer. “Our employees also live and work in virtually every community we serve, and we all share the same belief that it’s our Company’s responsibility to step up and help out.”
Comcast is taking steps to implement the following new policies for the next 60 days, and other important initiatives:
- Xfinity WiFi Free For Everyone: Xfinity WiFi hotspots located in businesses and outdoor locations across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.
- Pausing Our Data Plan: With so many people working and educating from home, we want our customers to access the internet without thinking about data plans. While the vast majority of our customers do not come close to using 1TB of data in a month, we are pausing our data plans for 60 days giving all customers Unlimited data for no additional charge.
- No Disconnects or Late Fees: We will not disconnect a customer’s internet or mobile service for nonpayment, and we will not impose late fees if they contact us and let us know that they can’t pay their bills during this period. Our care teams will be available to offer flexible payment options and can help find other solutions.
- Internet Essentials Free to New Customers: As announced yesterday, it’s even easier for low-income families who live in a Comcast service area to sign-up for Internet Essentials, the nation’s largest and most comprehensive broadband adoption program. New customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month. Additionally, for all new and existing Internet Essentials customers, the speed of the program’s Internet service was increased to 25 Mbps downstream and 3 Mbps upstream. That increase will go into effect for no additional fee and it will become the new base speed for the program going forward.
- News, Information and Educational Content on X1: For those with school-age students at home, we’ve created new educational collections for all grade levels in partnership with Common Sense Media. Just say “education” into your X1 or Flex voice remote. To help keep customers informed, we also have created a collection of the most current news and information on Coronavirus. Just say “Coronavirus” into your X1 or Flex voice remote.
- 24x7 Network Monitoring: Underpinning all of these efforts, Comcast’s technology and engineering teams will continue to work tirelessly to support our network operations. We engineer our network capacity to handle spikes and shifts in usage patterns, and continuously test, monitor and enhance our systems and network to ensure they are ready to support customer usage. Our engineers and technicians staff our network operations centers 24/7 to ensure network performance and reliability. We are monitoring network usage and watching the load on the network both nationally and locally, and to date it is performing well.
For a current overview of everything we are doing for our Xfinity customers, click here.
Related Stories
Internet Essentials
A hallmark of our Internet Essentials program has been our flexibility in adjusting to meet the needs of low-income residents in our footprint. So, effective Monday, we are putting in place two substantial enhancements to help deal with the crisis: 60 days of complimentary Internet service for new customers, and increasing speeds for new and existing customers.
Coronavirus Content on X1
We’re working to keep customers informed on Coronavirus so they can stay safe and healthy. We’ve created a special news and information section on Xfinity X1. Customers can say “Coronavirus” into their voice remote to access the channel quickly.
Xfinity My Account
Customers can take control of their Xfinity account questions and troubleshoot many issues on their own. They can also check for service outages, refresh equipment, view their channel lineup and make changes to their account whenever they want.
Our Network
Our engineers and technicians staff our network operations centers 24/7 to ensure network performance and reliability. We are monitoring network usage and watching the load on the network both nationally and locally, and to date it is performing well.
