COVID-19 RESPONSE
Information About Your Comcast Business Services And Our Response to Coronavirus
COVID-19 RESPONSE
Information About Your Comcast Business Services And Our Response to Coronavirus
Mar 23, 2020
A message from the President of Comcast Business on March 13, 2020
As individuals and organizations around the world respond to and work to contain the coronavirus (COVID-19), we understand how important it is for you to stay connected to information. Our top priority is to protect the health of our customers and employees in the areas we serve while continuing to provide you the best service possible. These enhanced safety and reliability measures include:
- Maintaining network reliability. We know how critical it is for your business to stay connected. Our engineers have extensive experience preparing for a wide variety of situations and our network has the capacity to handle spikes and shifts in usage patterns. Our network operations centers are staffed 24/7 with engineers and technicians to ensure network performance and reliability. And we continuously test, monitor and enhance our systems and network to ensure it is ready to support your business’s usage as needed.
- Employee & business support. As the situation continues to evolve, we are taking additional steps to make sure we can continue to serve your business in the safest way possible consistent with the health and well-being of our customers and our teams. Hygiene standards for our team members and the cleanliness of our products is and always will be a top priority. We are following all public health guidelines and the latest guidance from the CDC, including specific requirements that if employees are feeling unwell, they are not to report to work.
- Scheduling changes. We can schedule or reschedule installation and service appointments during times that are less busy for your business to minimize risk to your employees and our teams.
See our response to Coronavirus relating to Xfinity services.
Staying connected
We offer several digital solutions to help keep you and your team members connected to your business from any device — anytime, anywhere.
- My Account and the Comcast Business App make it easy for you to manage your service features and sign up for alerts.
- Enable Call Forwarding to receive business calls on your mobile device or set up Be Anywhere to make or receive calls from your mobile device while still displaying the Caller ID of your business line.
- Visit the Service Status Center to monitor your services at your business location from anywhere you are.
In the event you need additional support, you can contact us 24x7. We’re here to help.
Frequently asked questions
How is Comcast Business handling response planning?
Comcast maintains a cross-functional COVID-19 Steering Committee to address business, customer, and employee concerns. Led by the CEO of Comcast Cable, this team includes representatives from human resources (including our Chief Medical Officer), communications, legal, environmental health and safety, global security services, and information technology. Leaders from across Comcast are working to update our existing business continuity and disaster response plans to be consistent with what is known about the nature of the COVID-19 virus and its spread.
Does Comcast Business have a business continuity plan in place?
Comcast builds resiliency into our operations by strengthening our network against hazards and including key redundancies that expedite our recovery capabilities. Our employees engage in an active program of planning, training, and conducting exercises to prepare themselves to respond and ensure business can continue when certain events/disasters occur, which could be, for example, a natural or human-made disaster. These exercises are designed to help identify opportunities for further improvements. Comcast leverages our broad geographic footprint, strategic partnerships, and deep, multi-disciplinary expertise to create mutually supportive layers of response capabilities.
How is Comcast Business preparing its network?
Comcast has engineered our network—which serves both Business and Residential customers—for peak bandwidth utilization with capacity to handle spikes and shifts in usage patterns (such as the Olympics, the Super Bowl or major gaming updates) as we see such spikes regularly. We continuously test, monitor, and enhance our network to prepare events, and we’re taking every step to ensure our customers continue to have the best possible experience using our services. Our backbone is a national, redundant network that carries traffic and interconnects with all the other major backbone providers in the U.S. If needed, we can shift traffic to alternate routes or our redundant systems.
