We engineer the network for peak capacity to handle spikes and shifts in usage patterns. We regularly invest in our network and have thousands of engineers nationally and locally who work to add capacity where it’s needed.
Our network traffic has plateaued in most markets, including those impacted early by COVID-19.
Work from home is driving new application usage growth. Weekday usage is up, driven primarily by VoIP, Video Conferencing, and VPN as people continue to work and learn from home.
- VoiP and Video Conferencing is up 210-285%
- VPN traffic is up 30-40%
“Primetime” on our network (the busiest time of day) looks dramatically different today as the nation settles into new patterns. Since March 1, we have seen a 32% increase in upstream traffic and 11% increase in downstream traffic, still within the overall capacity of our network. Downstream peak has moved from 9 PM to between 7 PM and 8 PM, while upstream peak has moved from 9 PM to between 8 AM and 6 PM in most cities.
Entertainment, streaming, and gaming continue to dominate. Evening and weekend usage is up with customers significantly increasing the amount of
time spent watching television and gaming; peak downstream traffic continues to be in the evenings and weekends nationally, on average.
- Gaming downloads are up 20-80%, depending upon new releases
- Streaming and web video consumption is up 20-40%
- On television, we are seeing similar patterns:
- +8 viewing hours per week per household
- +50% VOD hours consumed YOY
- +250% increase in voice search for “Free” content
- We have seen Voice Remote queries top 50 million some days