Tracy Pitcher serves as the Senior Vice President of Comcast Cable’s Greater Boston Region. In this role, Tracy is the company’s top executive responsible for the customer experience for more than 1.8 million Comcast customers in more than 300 communities in Massachusetts, New Hampshire and Maine. She oversees all of Comcast’s operations in the region, including sales, customer service, network engineering, programming, technical operations and community investment.
Recently, Tracy served as interim Sr. Vice President of Business Services for the Northeast Division, where she was the senior executive responsible for developing, facilitating and implementing strategies aimed at aggressively growing Comcast Business across the Northeast Division.
Prior to that, Tracy was the Senior Vice President of Operations for Comcast Business Services at corporate headquarters. In this role, she oversaw the strategic direction and organizational effectiveness of Care, Service Delivery and Technical Operations across all Divisions for operations. She was directly responsible for the national Operations team that supports escalations from all Division care centers, as well as Service Assurance and Service Delivery operations for both Enterprise and National Account customers.
Tracy joined Business Services in January 2011 from the former East Division where she served as Vice President of Customer Operations since September 2009. Prior to Comcast, she held the role of Vice President, Customer Operations for Charter Communications and positions of increasing leadership and responsibility with AT&T Broadband, Time Warner Cable, Comcast and Thomson Consumer Electronics.
Tracy graduated from WICT’s Betsy Magness Leadership Institute and was recognized as one of 2008’s "40 under 40" by MultiChannel News. Tracy was also named to the 2012 Women in Wireline list by Fierce Telecom. She holds a Bachelor of Arts from Purdue University in West Lafayette, Indiana.
