Rich oversees field operations in the West Division’s six regional business units representing 12 states and more than 14,000 employees. While Rich has responsibility for the overall health and performance of all of the West Division’s regional operations, his primary focus is on Technical Operations for the division and collaborating to deliver the very best customer experience. Rich was named to his current assignment in June of 2019. Prior to that, he served as the Senior Vice President for the Mountain West Region for eight years.
Rich began his career in Telecommunications as an Assistant General Manager with Time Warner Cable in 1993 after leaving the Retail industry. He became General Manager for small cable systems in southern California and in 1996, accepted the role of Area General Manager for several acquisition properties in southeastern Wisconsin. In May of 2000, he was named Vice President of Operations for Time Warner’s southeastern Wisconsin division. In 2005, Rich joined Comcast as the Area Vice President in Denver, Colorado, and in 2009 he was named Regional Vice President of Fulfillment for the Freedom Region managing field operations across southern Pennsylvania, northern Delaware and New Jersey. In 2011, Rich returned to Denver to serve as Regional Vice President of Comcast's Mile High Region overseeing the company’s operations in Colorado and New Mexico and was promoted to Senior Vice President for the region in 2012. In 2015, Rich was named Senior Vice President for the newly formed Mountain West Region.
In Rich’s 25+ year history in Telecommunications, he’s had full operational and profit and loss accountability for the business. His process flow improvements and customer care initiatives enhanced consumer value while creating operational efficiencies. In addition to his attention to the external customer, Rich has a deep passion for personal and team development.
With a strong belief in balancing work, family and community, Rich has a robust history of community service. He’ s participated in numerous community and industry organizations over his career which include: the Young Americans Bank and Center for Financial Education (the world’s only state-chartered, FDIC-Insured bank, exclusively for young people under the age of 22), the Colorado Cable and Telecommunications Association, the Colorado Concern, the Denver Metro Chamber of Commerce, the Urban League, The Downtown Denver Partnership, Boys and Girls Clubs of America, Junior Achievement, Kiwanis, the Mary Lou Mahone Foundation, and the Wisconsin Cable and Communications Association, the National Association for Multi-Ethnicity in Communications (NAMIC), the National Cable and Television Association, the Cable Television Advertising and Marketing organization, Women In Cable and Telecommunications, and the Walter Kaitz Foundation.
Rich was named in the “Top 40 under 40” executives in the Telecommunications Industry by MultiChannel News in 2006. He was recognized as an influential leader by Cable World Magazine and was a NAMIC Luminary Award recipient. He has also been repeatedly recognized by CableFax magazine as one of the most influential minorities in cable and top 100 overall leaders in the industry. In 2015, Rich was honored as Father of the Year by the American Diabetes Association, Colorado chapter for his commitment to his family and the community. In 2017, he was named Mentor of the Year by the Colorado chapter of Women in Cable and Telecommunications. Rich is a Chicago native and a graduate of the University of Notre Dame where he received his business degree with a concentration in Marketing. He has completed executive education programs for Telecommunications through the University of Denver, UCLA and Harvard Business School.