Tom Karinshak serves as President, Customer Experience Strategy and Operations at Comcast. In this role, Tom oversees all aspects of the company’s customer experience strategy, deployment, quality, care, and sales operations. He is also responsible for the development and delivery of new technologies, tools, platforms, data, and customer insight programs that help Comcast stay ahead of rapidly evolving consumer needs while empowering teammates to provide the best support possible.
Tom joined Comcast in 2010 after spending more than 25 years in leadership roles at leading multi-service provider consumer brands. He was Managing Director and Customer Experience Director for Barclay’s Bank of Delaware where he designed and built a top talent customer experience, marketing, and operations organization. Prior to Barclays, Tom was at AOL, where he held a variety of senior leadership roles across the marketing and operations departments.
Tom earned a B.S. in Civil Engineering from the United States Military Academy at West Point and served in the U.S. Army as a Combat Engineer Captain for six years. He also holds an M.S. in Engineering Management from the Missouri University of Science and Technology.
Outside of work, Tom dedicates his time to serving his community and supporting fellow veterans and their families. He currently serves on the Board of Trustees for Peirce College in Philadelphia, an institution dedicated to providing opportunities for individuals who might not otherwise have access to higher education, and on the advisory board of Cancer Care Connection, now a part of Jewish Family Services. Tom is also a founding member of the Veteran’s Network Employee Resource Group at Comcast, serving two stints as its executive champion from 2011-2019 and again starting in 2023. In 2018, he was honored by the Philadelphia Business Journal with the Veteran of Influence Award for serving our country and now making a difference in the business community.
