Introducing Our New Data Plans: More Data. Lower Prices.
Today, we’re introducing new data plans with more data, lower prices, and better packages. Here are the facts:
We have worked hard to keep all our customers connected during the coronavirus pandemic and will continue to do so by offering extended payment options and adjusting services and packages to meet customers’ budgets. We recently announced that we are keeping our 1.5 million public Xfinity WiFi hotspots open for free to anyone who needs to use them, including non-customers, through the end of 2020. We are also continuing to provide 60 days of free Internet service to new, eligible Internet Essentials customers, also through the end of 2020.
To help support our Internet customers during these past four months, we gave everyone free unlimited data and proactively credited all customers who subscribed to unlimited plans. We’re increasing our data plans to 1.2 terabytes each month and lowering our prices. This is so much data that about 95 percent of our customers won’t use it all. For those who do, we’re proactively lowering the price of our unlimited data plans.
Starting this month, here are the key elements of these new plans:
We are increasing our data plan to include 200 GB more data a month, bringing our data threshold for Xfinity Internet customers to 1.2 TB from 1 TB.
Lower Prices and Better Packages
For the roughly five percent of our customers who use more than 1.2 TB in a month, we’re lowering the price of unlimited data so every customer who wants it will either pay less than or the same as they were paying for unlimited data before the start of the pandemic, and fewer people will need unlimited plans with our higher threshold.
Our data plans are based on a principle of fairness. Those who use the most Internet data, and, in turn, generate the greatest demand for greater network development and expansion – such as the 5 percent of our residential customers that make up more than 20 percent of our network usage – should pay more, but even these heaviest users can now subscribe to a number of unlimited options for less money.
At Comcast, we double the capacity of our network every 18-24 months and have invested more than $12B since 2017 to support the rapid increase in usage particularly by our super user customers. We will continue to make significant investments in our network so that all our customers have all the speed and capacity they need – whether they use 500 GBs or subscribe to unlimited.
By moving to 1.2 TB and giving all our customers 200 more GBs of data, and by proactively lowering prices and offering better packages, we are providing greater flexibility, value, and choice to our customers. And as our customers’ use of the Internet grows, we will continue to evaluate the pricing and packaging of our services to ensure we are meeting their needs.