Our Nationwide Data Plan
We have worked hard to keep all our customers connected during the coronavirus pandemic and will continue to do so by offering extended payment options and adjusting services and packages to meet customers’ budgets. We are keeping our 1.5 million public Xfinity WiFi hotspots open for free to anyone who needs to use them, including non-customers, through June 30, 2020. We are also continuing to provide 60 days of free Internet service to new, eligible Internet Essentials customers, also through June 30, 2020.
Here are the key elements of our data plan which will be rolled out to all of our service areas beginning January 1, 2021:
A Massive Amount of Data
Options for Everyone
For the roughly five percent of our customers who use more than 1.2 TB in a month, we are providing flexibility, value, and choice.
A very small percentage of our customers drive a disproportionately large volume of traffic on our network. In fact, five percent of our residential customers make up more than 20 percent of our network usage. For that small set of customers who use more than 1.2TB of data in a month, we have a number of unlimited options for less money.
At Comcast, we double the capacity of our network every 18-24 months and have invested more than $12B since 2017 to support the rapid increase in usage particularly by our super user customers. We will continue to make significant investments in our network so that all our customers have all the speed and capacity they need – whether they use 500 GBs or subscribe to unlimited.
As our customers’ use of the Internet grows, we will continue to evaluate the pricing and packaging of our services to ensure we are meeting their needs.
*Northeast service areas include the states of CT, DE, MA, MD, ME, NH, NJ, NY, PA, VA, VT, WV, the District of Columbia, and parts of NC and OH.