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Customer Experience

Putting the Customer at the Center of Everything We Do

We are committed to respecting our customers’ time, simplifying their experience, and making things right if we fall short.

We’re working to make things simple, easy and awesome.

Meet Charlie: Turning Technicians Into Heroes for Customers

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Meet Antonio: Bringing a Veteran’s Work Ethic to Customers

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Latest Stories

Discover More of X1 with "Teach Me More"

Oct 12, 2018
A wall-mounted TV displays the X1 'Teach Me More' guide.
An emergency crew of Comcast technicians loads a truck with supplies in preparation for Hurricane Florence.
Sep 14, 2018 | by Comcast Corporation
Comcast Opens 234,000+ Free Xfinity WiFi Hotspots to Aid Residents Ahead of Hurricane Florence
A sample Xfinity bill laying on a table.
Sep 05, 2018
A Redesigned Bill With Our Customers in Mind
An interior shot of the Xfinity store.
May 21, 2018
Comcast Launches New Interactive Xfinity Store Design Centered On The Customer
A family explores a display on a whiteboard in an Xfinity store.
May 21, 2018
New Xfinity Stores Designed With The Customer Journey In Mind
A wall-mounted TV displays the X1 'Teach Me More' guide.
An emergency crew of Comcast technicians loads a truck with supplies in preparation for Hurricane Florence.
Sep 14, 2018 | by Comcast Corporation
Comcast Opens 234,000+ Free Xfinity WiFi Hotspots to Aid Residents Ahead of Hurricane Florence
A sample Xfinity bill laying on a table.
An interior shot of the Xfinity store.
May 21, 2018
Comcast Launches New Interactive Xfinity Store Design Centered On The Customer
A family explores a display on a whiteboard in an Xfinity store.
Oct 12, 2018
Discover More of X1 with "Teach Me More"
Sep 05, 2018
A Redesigned Bill With Our Customers in Mind
May 21, 2018
New Xfinity Stores Designed With The Customer Journey In Mind
An emergency crew of Comcast technicians loads a truck with supplies in preparation for Hurricane Florence.
Sep 14, 2018 | by Comcast Corporation
Comcast Opens 234,000+ Free Xfinity WiFi Hotspots to Aid Residents Ahead of Hurricane Florence
A sample Xfinity bill laying on a table.
A wall-mounted TV displays the X1 'Teach Me More' guide.
An interior shot of the Xfinity store.
May 21, 2018
Comcast Launches New Interactive Xfinity Store Design Centered On The Customer
A family explores a display on a whiteboard in an Xfinity store.
Sep 05, 2018
A Redesigned Bill With Our Customers in Mind
Oct 12, 2018
Discover More of X1 with "Teach Me More"
May 21, 2018
New Xfinity Stores Designed With The Customer Journey In Mind

Retail

Retail Experience

Our new Xfinity stores are designed to be a place for our customer to discover and try out our latest technologies.

Learn more
An Xfinity employee stands next to a copy of the Xfinity Customer Commitment.

Xfinity Customer Commitment

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Help & Support

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PRESS MATERIALS

Download resources for Customer Experience
Download ZIP (8)
Customer Experience Press Kit
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Customer Experience
PNG | 2.4 MB

Technician

2017/12/corporate_PK-CX-02-presskit-cx-xfi-customer-2017.png
Customer Experience
PNG | 1.6 MB

xFi Customer

2017/12/corporate_PK-CX-05-presskit-cx-store-interior-2017.png
Customer Experience
PNG | 2.3 MB

Xfinity Store Interior

2017/12/corporate_PK-CX-04-presskit-cx-studio-xfinity-2017.png
Customer Experience
PNG | 2.2 MB

Studio Xfinity

2017/12/corporate_PK-CX-08-presskit-cx-store-coffee-bar-2017.png
Customer Experience
PNG | 2.0 MB

Xfinity Studio Coffee Bar

2017/12/corporate_PK-CX-07-presskit-cx-my-account-2017.png
Customer Experience
PNG | 2.2 MB

My Account

2017/12/corporate_PK-CX-09-presskit-cx-customer-commitment-logo.png
Customer Experience
PNG | 290 KB

Customer Commitment Logo

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Customer Experience
PDF | 2.0 MB

Customer Experience Progress Report

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