Customer Experience

Putting the Customer at the Center of Everything We Do

We are committed to respecting our customers’ time, simplifying their experience, and making things right if we fall short.

We’re working to make things simple, easy and awesome.

Meet Charlie: Turning Technicians Into Heroes for Customers

Meet Antonio: Bringing a Veteran’s Work Ethic to Customers

Latest Stories

Movers Would Rather Go Two Days Without Water Than Internet In New Home

May 29, 2019
A woman sitting on the floor next to moving boxes uses her mobile phone.
A woman sitting on the floor next to moving boxes uses her mobile phone.
A wall-mounted TV displays the X1 'Teach Me More' guide.
Oct 12, 2018
Discover More of X1 with "Teach Me More"
An emergency crew of Comcast technicians loads a truck with supplies in preparation for Hurricane Florence.
A sample Xfinity bill laying on a table.
Sep 05, 2018
A Redesigned Bill With Our Customers in Mind
An interior shot of the Xfinity store.
May 29, 2019
Movers Would Rather Go Two Days Without Water Than Internet In New Home
Sep 14, 2018 | by Comcast Corporation
Comcast Opens 234,000+ Free Xfinity WiFi Hotspots to Aid Residents Ahead of Hurricane Florence
May 21, 2018
Comcast Launches New Interactive Xfinity Store Design Centered On The Customer
A wall-mounted TV displays the X1 'Teach Me More' guide.
Oct 12, 2018
Discover More of X1 with "Teach Me More"
An emergency crew of Comcast technicians loads a truck with supplies in preparation for Hurricane Florence.
A woman sitting on the floor next to moving boxes uses her mobile phone.
A sample Xfinity bill laying on a table.
Sep 05, 2018
A Redesigned Bill With Our Customers in Mind
An interior shot of the Xfinity store.
Sep 14, 2018 | by Comcast Corporation
Comcast Opens 234,000+ Free Xfinity WiFi Hotspots to Aid Residents Ahead of Hurricane Florence
May 29, 2019
Movers Would Rather Go Two Days Without Water Than Internet In New Home
May 21, 2018
Comcast Launches New Interactive Xfinity Store Design Centered On The Customer

Retail

Retail Experience

Our new Xfinity stores are designed to be a place for our customer to discover and try out our latest technologies.

PRESS MATERIALS

Download resources for Customer Experience
Download ZIP (8)
© 2018 Comcast