An Xfinity Mobile customer uses their mobile phone.

Customer Experience

Putting the Customer at the Center of Everything We Do

We are committed to respecting our customers’ time, simplifying their experience, and making things right if we fall short.

Learn More About Xfinity Services and Our Response to Coronavirus

A family gathers around a laptop.

An Xfinity employee stands next to a copy of the Xfinity Customer Commitment.

Xfinity Customer Commitment

Help & Support

More From Comcast

An xFi Advanced Gateway.

Xfinity

Characters from Universal Pictures' 'Holloween Ends'.

NBCUniversal

Formula 1 drivers.

Sky

Press Room