Our Customers Deserve the Best
We continue to be on a mission to provide world-class products and experiences that save our customers time and simplify their lives. For more than a decade, we’ve relentlessly pursued the best customer experience, driven by our longstanding Customer Commitment to continuous improvement, innovation, and listening to our customers.
In the past five years alone, Comcast has invested over $20 billion into smart technologies and network improvements to enhance the reliability, speed, and security of our services. These efforts have led to a world-class network reliability uptime of 99.9%, a 37% reduction in the need for an in-home technician visit over the past three years, and billions of cybersecurity threats blocked each year on behalf of our customers.
Customer support is not one-size-fits-all, and we have worked to ensure our services meet the diverse needs of our customers. Help is available 24/7 in English, Spanish, and American Sign Language, with multiple additional languages available via real-time chat by the end of 2025.