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Customer Experience

Putting the Customer at the Center of Everything We Do

We are committed to respecting our customers’ time, simplifying their experience, and making things right if we fall short.

We’re working to make things simple, easy and awesome.

Meet Charlie: Turning Technicians Into Heroes for Customers

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Meet Antonio: Bringing a Veteran’s Work Ethic to Customers

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Latest Stories

Movers Would Rather Go Two Days Without Water Than Internet In New Home

May 29, 2019
A woman sitting on the floor next to moving boxes uses her mobile phone.
A wall-mounted TV displays the X1 'Teach Me More' guide.
Oct 12, 2018
Discover More of X1 with "Teach Me More"
An emergency crew of Comcast technicians loads a truck with supplies in preparation for Hurricane Florence.
Sep 14, 2018 | by Comcast Corporation
Comcast Opens 234,000+ Free Xfinity WiFi Hotspots to Aid Residents Ahead of Hurricane Florence
A sample Xfinity bill laying on a table.
Sep 05, 2018
A Redesigned Bill With Our Customers in Mind
An interior shot of the Xfinity store.
May 21, 2018
Comcast Launches New Interactive Xfinity Store Design Centered On The Customer
A woman sitting on the floor next to moving boxes uses her mobile phone.
A wall-mounted TV displays the X1 'Teach Me More' guide.
Oct 12, 2018
Discover More of X1 with "Teach Me More"
An emergency crew of Comcast technicians loads a truck with supplies in preparation for Hurricane Florence.
A sample Xfinity bill laying on a table.
Sep 05, 2018
A Redesigned Bill With Our Customers in Mind
An interior shot of the Xfinity store.
May 29, 2019
Movers Would Rather Go Two Days Without Water Than Internet In New Home
Sep 14, 2018 | by Comcast Corporation
Comcast Opens 234,000+ Free Xfinity WiFi Hotspots to Aid Residents Ahead of Hurricane Florence
May 21, 2018
Comcast Launches New Interactive Xfinity Store Design Centered On The Customer
A wall-mounted TV displays the X1 'Teach Me More' guide.
Oct 12, 2018
Discover More of X1 with "Teach Me More"
An emergency crew of Comcast technicians loads a truck with supplies in preparation for Hurricane Florence.
A woman sitting on the floor next to moving boxes uses her mobile phone.
A sample Xfinity bill laying on a table.
Sep 05, 2018
A Redesigned Bill With Our Customers in Mind
An interior shot of the Xfinity store.
Sep 14, 2018 | by Comcast Corporation
Comcast Opens 234,000+ Free Xfinity WiFi Hotspots to Aid Residents Ahead of Hurricane Florence
May 29, 2019
Movers Would Rather Go Two Days Without Water Than Internet In New Home
May 21, 2018
Comcast Launches New Interactive Xfinity Store Design Centered On The Customer

Retail

Retail Experience

Our new Xfinity stores are designed to be a place for our customer to discover and try out our latest technologies.

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An Xfinity employee stands next to a copy of the Xfinity Customer Commitment.

Xfinity Customer Commitment

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Help & Support

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PRESS MATERIALS

Download resources for Customer Experience
Download ZIP (8)
Customer Experience Press Kit
Technician
Customer Experience
PNG | 2.4 MB

Technician

xFi Customer
Customer Experience
PNG | 1.6 MB

xFi Customer

Xfinity Store Interior
Customer Experience
PNG | 2.3 MB

Xfinity Store Interior

Studio Xfinity
Customer Experience
PNG | 2.2 MB

Studio Xfinity

Xfinity Studio Coffee Bar
Customer Experience
PNG | 2.0 MB

Xfinity Studio Coffee Bar

My Account
Customer Experience
PNG | 2.2 MB

My Account

Customer Commitment Logo
Customer Experience
PNG | 290 KB

Customer Commitment Logo

Customer Experience Progress Report
Customer Experience
PDF | 2.0 MB

Customer Experience Progress Report

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