X1 Talking Guide Launches for Spanish Speakers with Visual Disabilities
The talking guide is making a huge difference in the way Xfinity TV customers navigate the X1 platform, especially those who are blind or who have a visual disability. The feature was activated at least once on almost 1 million set-top boxes last month -- double the activation in June -- and we tracked close to 100 million utterances.
We’re now expanding the feature to better serve our Spanish-speaking customers, with the launch of the Spanish Talking Guide. When turned on, a female voice will read aloud selections like program titles, network names and time slots as well as DVR and On Demand settings in Spanish, helping viewers decide what to watch.
Spanish is still the predominant spoken language in bicultural homes, as it remains a component of family culture long after English proficiency is gained, and we’re proud to be able to offer the 6 million Hispanic households in our service area another tool for an immersive viewing experience centered on language choice and flexibility to discover their favorite programming.
X1 customers will be able to activate the Spanish talking guide on their existing set top box by tapping the "A" button twice on their remote control when their menu language preference is set to Spanish (select menu language preference from "Settings"). The feature also can be turned on via the "accessibility settings" within the main settings menu. Click here to see how it works.