A smartphone displays the Xfinity app.

Xfinity Mobile is the Best Kept Secret in Wireless – But the Secret’s Out

Xfinity Mobile is the best kept secret in wireless. But with almost six million lines added in only five years, it’s fair to say that the secret’s out. While switching mobile services can come with questions, it doesn’t need to be stressful. Let’s take a look at some of the questions that come to mind when people consider ditching their current carrier.

The biggest question is: why should I switch?

Three words: savings, speed and service. Bundling your Internet and mobile services saves you money on your wireless bill. Xfinity Internet customers who add Xfinity Mobile only pay for what they need, choosing either by the gig or an unlimited data plan option. Xfinity Mobile also has some of the most competitive pricing in the market, and families can mix-and-match depending on each person’s needs, with the flexibility to switch plans at any time during a billing cycle. You can check out all of Xfinity Mobile’s plans here.

Xfinity Mobile also consistently delivers on speed and service. It was rated the fastest mobile service with 5G and millions of WiFi hotspots in Comcast service areas by Ookla* and is one of the top-rated providers for customer satisfaction and value according to the American Customer Satisfaction Index (ACSI).

A wireless service is only as good as the network that powers it. So, is the network reliable?

Reliability is a key pillar of the entire Xfinity experience, and that extends to mobile service. Xfinity Mobile operates on the most reliable 5G network in America as a “mobile virtual network operator” (MVNO). This means customers get all the standard features they expect from the Big Three mobile providers – like 5G speeds, mobile hotspots, and never having to worry about dropped calls – but at Xfinity Mobile’s affordable price.

In addition to 5G, one of the most convenient features of Xfinity Mobile is the ability to connect to more than 22 million Xfinity hotspots across the country. Approximately 90 percent of Xfinity Mobile data traffic happens over WiFi, which means Xfinity Mobile customers use less data and save money by not eating into their data plan. By combining Xfinity WiFi with 5G from a leading network, Xfinity Mobile delivers an exceptional wireless experience.


Xfinity hotspots across the country

Are the plan options complicated?

Some mobile providers have complicated plans, offering half a dozen options that customers are locked into. Xfinity Mobile was built with simplicity in mind, offering either by the gig or unlimited options. For customers who use WiFi most of the time, Xfinity Mobile’s by the gig options are among the most competitive on the market, with plans starting at only $15. For those who need unlimited data, Xfinity Mobile offers three tiers: Unlimited Intro, Unlimited Plus, and Unlimited Premium.

Both by the gig and unlimited options offer unlimited talk and text. Families will enjoy multi-line pricing, meaning each person can choose the option that best suits their needs. And if customers find themselves streaming more than usual, it’s easy to switch between plans, even during a billing cycle.

Is it easy to make the switch?

It is. In fact, part of what makes Xfinity Mobile’s customer satisfaction so high is how easy it is to switch. Do you prefer the convenience of switching in your own home? Xfinity Mobile will ship your new SIM and walk you through how to set up an account. If you would rather have someone walk you through the process in person, a member of the Xfinity Mobile Switch Squad can handle every step for you at one of Xfinity’s stores, from swapping your SIM, porting your number, even breaking up with your previous carrier for you. And you can bring your own phone and phone number too.

And can you get the latest phones?

Absolutely. Xfinity Mobile offers the latest phones from all the major mobile device manufacturers. If you’re looking to upgrade Xfinity Mobile offers great deals on the latest devices, from iPhone to Samsung and Pixel. You can find the latest phone offers here.

Can you add your tablets or smartwatches to your plan?

Yes, and you have just as much freedom with your tablet as you do with your cell phone plan. Customers can sign up for either an unlimited or by the gig tablet plan, and can switch at any time during their billing cycle. Customers can also add wearable technology, like smartwatches, to an Xfinity Mobile plan for just $10 a month per device.

Does Xfinity Mobile offer any protection plans?

Smartphones have become essential to our daily lives. Keeping them connected and protected is a priority for most of us. And if something were to happen to them, we’d want fast, convenient options to repair or replace them, and at a low cost. Xfinity Mobile offers the Xfinity Mobile Protection Plan which provides unlimited same-day screen repairs, next business day replacement, the ability to upgrade a phone early with no upgrade fees, and unlimited live technical support for nearly any smart device in the home. This not only provides customers savings from having to pay full price to repair or replace a device but also the ability to make the most of all their smart devices.

Can you use your phone while you travel?

Customers can expect the same great Xfinity Mobile experience they get at home when they’re traveling abroad. If you plan to call or text home often and want to post pictures to social media, Xfinity Mobile’s Global Travel Pass is your best bet. For $10 a day per line, or $5 a day per line in Mexico and Canada, customers can get talk, text, and data in more than 170 countries. Xfinity Mobile also offers a pay as you go option, paying only for the calls, texts, and data customers use abroad. Just make sure your device is enabled for international data roaming and you’re good to go. More on our international plans here.

Xfinity Mobile has built a different kind of mobile network – one that’s built for the way people want to use mobile today. With a reliable network, competitive pricing, and flexibility that puts Xfinity Mobile customers in control, it’s clear to see why millions have made the switch. Visit Xfinity Mobile to learn more about the best kept secret in wireless.

*Based on consumer testing of mobile WiFi and cellular data performance from Ookla® Speedtest Intelligence® data in Q4 '22 for Comcast service areas, verified by Ookla for Comcast’s analysis.