Xfinity Mobile Tops Multiple ACSI Categories in 2022
The 2022 American Customer Satisfaction Index (ACSI®) is another proud moment for our Xfinity Mobile team. For the third straight year our customers ranked Xfinity Mobile among the leaders in customer satisfaction, and this year we are also a leader in multiple categories: quality*, value**, and likelihood to recommend**. Having just celebrated our fifth anniversary in May, we are incredibly grateful that our nearly five million customers are enjoying their service, seeing the value, and are spreading the word of their positive experience.
From day one, our strategy has been to provide our customers with a simple and flexible service designed to save them money. This customer-first approach continues to be our north star and is the motivation behind everything we do. The ACSI rankings these past few years have been a validation that the strategy we worked incredibly hard to build and execute is resonating with our customers.
Xfinity Mobile is unique because we let our customers decide how they want to pay for cellular data – by the gig or unlimited, with some of the best prices in the industry. But we didn’t stop there. Based on those two straightforward options you can mix and match data options based on your family’s unique needs and switch any line between data options anytime. When combined with the ability to access millions of free Xfinity WiFi hotspots, Xfinity Mobile customers can save on their wireless bills.
While our ACSI results give us confidence in our approach with Xfinity Mobile, we’re always looking for ways to improve. Connectivity has never been more important, and our commitment to delivering the best possible experience for our customers is unwavering.
*Disclaimer: Compared to other measured full service Mobile Virtual Network Operators (MVNOs) in the 2022 American Customer Satisfaction Index (ACSI®) survey of customers rating their own full service Mobile Virtual Network Operator’s performance. ACSI is a registered trademark of ACSI LLC.
**Disclaimer: Tied with another full service Mobile Virtual Network Operator (MVNOs), compared to other measured full service Mobile Virtual Network Operators (MVNOs) in the 2022 American Customer Satisfaction Index (ACSI®) survey of customers rating their own full service Mobile Virtual Network Operator. ACSI is a registered trademark of ACSI LLC.
Xfinity Mobile is the nation’s first wireless service combining America’s largest and most reliable 5G network with millions of secure Xfinity WiFi hotspots to deliver a great wireless experience, for less money, on the most popular devices.