Comcast Business Helps Millions of Companies Reimagine the Customer Experience
A focus on digital transformation with solutions to create enhanced, more empathetic customer experiences fuels growth for Comcast Business customers.
Comcast Business today announced more than 2.3 million companies, including SMBs and enterprises, are elevating customer experiences with fast, reliable connectivity and next-generation solutions from Comcast Business. These technologies have helped drive digital transformation at thousands of companies, enabling them to better serve their customers and develop ongoing business relationships.
A recent IDC study sponsored by Comcast Business found that the ability to deliver improved customer experiences is a key driver in nearly half (43 percent) of organizations’ digital transformation journeys. Additionally, the study revealed that a relentless focus on providing an empathetic customer experience – supported by connected technologies and networked infrastructure -- is a cornerstone to remaining relevant and competitive. Comcast Business has expertise in these areas, providing infrastructure and business solutions that help maintain a balanced relationship between businesses and customers.
Year-to-date highlights and examples of how Comcast Business’ empathetic customer experience approaches and technologies have met the evolving needs of its customers include:
Comcast Business also expanded internationally to deliver managed broadband services to U.S.-based enterprise customers with a presence in Canada. Comcast Business partnered with iTel Networks, Inc., a leading Canadian network service provider, to expand Comcast Business’ footprint and support its U.S.- based Enterprise Solutions customers’ locations throughout Canada with its Managed Broadband offering.
“Comcast Business has been on an upward trajectory since our inception -- and we’re entering 2020 with our goal of reaching $10 billion in annual revenue well within sight,” said Bill Stemper, president of Comcast Business. “Digital transformation isn’t stopping, and neither are we. To achieve true digital transformation, brands must harness data and technology, supported by reliable, scalable and secure networks to become more empathetic. Comcast Business is well positioned to support these brands in 2020 and beyond.”