Privacy Policy

This Privacy Policy does not apply to non-Comcast websites or services that state that they are offered under a different Privacy Policy. Please review the privacy policy on those websites and applications directly to understand their privacy practices.

This privacy policy does not apply to personal information we collect about Comcast employees or contractors. If you apply for employment with Comcast, please see our Candidate Policy.

If you are a Comcast Corporation's shareholder, please see Shareowner Services Online and Mobile Privacy Policy.

Directly from you when you interact with us, provide us with information, or provide your information to us through social media outreach

• Contact information, including your telephone number, email address, mailing address, and any other information you provide to us when you communicate with us via email, mail, phone or other channels.
• Innovation account information, including your name, email address, login credentials, usage and preferences, which may include signing up for communications from us.
• Personal details, including your name, image, and signature.
• Traveler information, including your photo ID, security clearance, passport and trip details if you travel on Comcast-owned transportation.
• Your image, including video of you captured by security cameras at our properties.
• Any additional personal information you provide to us, including in questions and feedback.

Automatically from you when you interact with our online services

• Device information and online user activity when you utilize our online Services, as described in Cookies and information collected by automated means.

From third parties

• Information about the marketing and advertisements you have seen or clicked on from online advertising companies.
• Information about your interests, contact information, demographic information, and marketing inferences from social networks and other sources of publicly available data.
• Information about you from Our Related Businesses as necessary to comply with our legal obligations and for general business management, such as to process payments for services offered by the Our Related Businesses, for regulatory compliance and for audits of our operations.
• Information about you from entities that provide identity verification, security and fraud prevention, and other similar services.

Some of this information may be collected by external parties on our behalf. For example, we use a payment processor when you engage in a transaction with us; Comcast does not itself collect or store payment card information.

When you use our online Services, certain information is automatically collected from you. This information includes:

• IP address, device identifiers, device type, and network equipment address when devices connect to our online Services.
• User activity information on our online Services, such as the date, time, and length of visits, specific pages or content accessed during the visits, search terms, frequency of the visits, and referring website address.
• Information about your visits to our online Services and information generated in the course of using our online Services, such as mouse movements, clicks, page visits, text entered, how long you spent on a page, and other details of your actions on our online Services.

To manage your cookie preferences, please visit Your Cookie Preferences to access our cookie management tool. Please note that you will need to set preferences on each device you use to visit our online Services.

You can also use a browser that offers you the ability to use the Global Privacy Control to communicate your privacy preferences when you visit our online Services; please note this will not affect how we process your information when you interact with our Services. Because definitions and rules for "Do Not Track" have not yet been established, including whether such signals must be user-enabled, Comcast does not yet respond to "Do Not Track" signals.

You may be able to opt out of tracking by cookies or control how information collected by cookies is used via a number of additional means, as described in The choices you have to control our use of personal information.

Provide our services

• Provide you with the experience or services you request
• Create and maintain your account
• Facilitate participation in programs and events
• Evaluate applicants and administer grants

Communicate with you, including for marketing purposes

• Respond to inquiries, requests, and questions
• Send you Services-related announcements, surveys, and important notices
• Personalize communications and your experience

Understand your use of and make improvements to the services

• Improve and grow our business
• Understand our consumer base and use of our Services
• Identify and develop new products and services
• Conduct internal research and reporting, data analytics, and other business analyses

Personalize your experience and deliver relevant advertising

• Market the Services
• Design and administer marketing campaigns
• Tailor the content we display to you on the online Services

Manage, maintain, and administer the services

• Diagnose or fix technology problems
• Monitor the performance of the online Services
• Provide a seamless experience across platforms and devices

Build and manage business-to-business relationships

• Send communications for business purposes and pursue potential business opportunities
• Manage customer, supplier, and other business relationships
• Send event invitations, advertise our Services, and track the effectiveness of such communications

Comply with law, prevent and investigate fraud and other illegal activities, and for other safety and security purposes

• Investigate, detect, and prevent illegal activities or unauthorized use of the Services
• Protect the health and safety of our employees and the general public
• Protect our rights, our personnel, and our property
• Comply with law enforcement or other legal requests
• Defend against legal claims or other demands
• Engage in risk management activities

We may aggregate or deidentify your information and may use, disclose, license, or sell aggregated or deidentified information for any purpose. Our use of information that is no longer personal information is not subject to this Privacy Policy.

Comcast family of companies

• We may disclose your personal information, including information that personally identifies you, to Our Related Businesses for purposes consistent with those described in our Privacy Policy, including to provide you better services, to personalize your experience, and marketing and advertising.

Service providers

• To provide and support the Services, we disclose personal information with service providers. These service providers include IT services, payment processors, marketing and analytics, customer service, security providers, accounting, auditing, and tax providers, and other professional services. Service providers act on our behalf and are required, by contract with Comcast, to keep this information confidential and are only authorized to use it for our purposes – not their own.

Advertising partners

• We may disclose information to better tailor marketing and advertising on our Services and on third-party platforms. We may use cookies or other tracking technologies, including tracking technologies offered by third parties, to deliver personalized advertising to you when you visit the online Services and to others who may be interested in the Services, including advertising based on the products or services you have viewed. These partners may use tracking technologies to collect or receive information from the online Services and elsewhere on the internet and use that information to provide measurement services and target ads. Partners may allow other companies to access information about you so that they may market other products you may be interested in.

Analytics companies

• We work with analytics partners to help us measure and analyze how you use the online Services via cookies so we can measure and improve the performance of the online Services.

Social media platforms

• You may interact with parts of our Services that cause information to be published to your social networks. For example, you may click on a Facebook "like" button, which publishes to your Facebook account that you "like" one of our Services. On those parts of our websites with social network functionality, a social network may be able to collect information about you. For example, if a page contains a Facebook "like" button, Facebook may be able to collect data about your visit to that page, even if you don't click on the "like" button. To control this disclosure of information, please review the privacy policy of the relevant social network and/or sign out of it before you use our Services.

Potential corporate transactions

• If we enter into any potential or actual reorganization, merger, acquisition, or sale of all or a portion of our assets, your information will be disclosed or transferred as part of the transaction. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Privacy Policy.

Government or other entities

• We will disclose your information when required by law, to protect Comcast and others, in response to court orders, law enforcement or legal process, including for national security purposes, to establish, protect, or exercise our legal rights, as required to enforce our terms of use or other contracts, to defend against legal claims or demands, or to detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person.

Account information

If you have an online Services account, you may correct or update certain information in your account, such as your contact information, by logging in to your account.

Cookie preferences

You have several options to either prevent our collection of information regarding your online activity, or prevent third parties from using such information from being used for interest-based advertisements:

• You can modify your browser setting to disable or reject cookies across the internet; but if you do so, some features of our online Services may not function properly or be available. If you are visiting the online Services from a mobile device, the operating system of the device may offer you options regarding how the device collects and uses your information for interest-based advertising. You can disable email cookies by rejecting the download of images in the email. Please visit https://thenai.org/opt-out/mobile-opt-out/ for more information.
• You may be able to prevent third parties from using your information for interest-based advertisements across the internet by visiting http://www.networkadvertising.org or http://www.aboutads.info. Please note this does not opt you out of being served ads, nor will it prevent the receipt of interest-based advertising from other companies that do not participate in these programs.
• You may also opt-out of some of third-party cookies by visiting their opt-out pages. These are examples of our cookie providers, but the list is not exhaustive. In addition, we are not responsible for the effectiveness of any of these opt-out mechanisms:
  • We use Google Analytics to collect usage details. You can learn more about privacy and Google Analytics by visiting https://support.google.com/analytics/answer/6004245, and opt out of collection of your data by using the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.
  • We use Facebook Pixel to customize our advertising and to serve you ads based on your browsing behavior. You can learn more Facebook Pixel here https://www.facebook.com/privacy/policy. You can opt out of personalized advertising through Facebook's Ad Settings here https://www.facebook.com/settings.

Email marketing

If at any time you no longer wish to receive marketing communications from us, you can click the unsubscribe link at the bottom of any email. If you have submitted personal information on Comcast's investor information page at www.cmcsa.com/alerts.cfm to receive alerts and information, you may visit that page to update or edit your personal information.

Collection, use, and retention of personal information

The following chart describes our practices with regard to the collection, use, and retention of your information if you a California consumer, including a website visitor or business contact. The categories we use to describe the information are those listed in California law. Some of the categories include very different types of information within the same category and certain personal information may fall into multiple categories. How we use and how long we keep the information within each category will vary, and not all types of information within the same category will be used for all the purposes listed.

California Consumer Personal Information Collection Practices

Category	Required Information
Personal Identifiers	Examples of what we collect: Name, email address, social media handle, unique identifiers (such as those assigned in cookies). Sources: Directly from you; third parties. Purpose of collection and use: All purposes listed in How and when we use information.
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))	Examples of what we collect: Telephone number, signature, passport number. Sources: Directly from you. Purpose of collection and use: All purposes listed in How and when we use information.
Protected Classifications	Examples of what we collect: Race, gender, military or veteran status. Sources: Directly from you. Purpose of collection and use: All purposes listed in How and when we use information.
Commercial information	Examples of what we collect: Transaction information, services purchased or obtained. Sources: Directly from you; third parties. Purpose of collection and use: All purposes listed in How and when we use information.
Internet or other similar network activity	Examples of what we collect: Unique numerical identifier, cookie or tracking pixel information, device ID, browsing history, search history, IP address, interaction with a website, interaction with advertisement. Sources: Automatically from you; third parties. Purpose of collection and use: All purposes listed in How and when we use information.
Audio, electronic, visual, thermal, olfactory, or similar information	Examples of what we collect: Video taken by security cameras if you visit a Comcast property. Sources: Directly from you. Purpose of collection and use: All purposes listed in How and when we use information.
Sensitive information	Examples of what we collect: Password or credentials allowing access to an account. Sources: Directly from you. Purpose of collection and use: All purposes listed in How and when we use information.
Inferences drawn from other personal information	Examples of what we collect: Interests, preferences, consuming tendencies. Sources: Created about you based on information you provide; third parties. Purpose of collection and use: All purposes listed in How and when we use information.

California law also requires us to provide information regarding the criteria we use to determine the length of time for which we retain personal information. We utilize the following criteria to determine the length of time for which we retain personal information:

• The business purposes for which the information is used, and the length of time for which the information is required to achieve those purposes
• Whether we are required to retain the information type in order to comply with legal obligations or contractual commitments, to defend against potential legal claims, or as otherwise necessary to investigate fraud or other activities potentially in violation of our policies and procedures applicable to you or against the law, to ensure a secure online environment, or to protect health and safety
• The privacy impact of ongoing retention on you
• The manner in which information is maintained and flows through our systems, and how best to manage the lifecycle of information in light of the volume and complexity of the systems in our infrastructure

Individual pieces of personal information may exist in different systems that are used for different business or legal purposes. A different maximum retention period may apply to each use case of the information. Certain individual pieces of information may also be stored in combination with other individual pieces of information, and the maximum retention period may be determined by the purpose for which that information set is used.

We do not collect the following categories from our California consumers: biometric information, education information, geolocation data, or professional or employment related information.

Disclosures to third parties for a business purpose

All enumerated categories listed above may be disclosed for a business purpose to service providers, as described in "When and with whom we disclose information."

Related Businesses

For all enumerated categories listed above, we may disclose personal information with Our Related Businesses, as described in "When and with whom we disclose information."

Sharing and sale of personal information and right to opt out

California law requires us to provide you with information regarding the parties to whom we sell (disclosing personal information for monetary or other benefit) or share (disclosing personal information for purposes of cross-context behavioral advertising) your information. We sell or share your information as follows:

• Identifiers: Analytics partners and advertising partners.
• Internet or other similar network activity: Analytics partners and advertising partners.

We may disclose your information in other ways that are not considered sales under the law. Please see "When and with whom we disclose information" for more information about how we disclose your information.

As a California resident, you have the right to opt out of personalized advertising and opt out of the sale of your personal information to third parties. To opt out, please click the "Your Privacy Choice" link in the footer and make your selections. Please note that your right to opt out does not apply to our sharing of personal information with service providers.

Right to know, right to request correction, and right to request deletion of information

As a California resident, you have the right to request that we provide access to information we collect, use, and sell, as well as the right to request that we delete certain personal information we have collected from you. If we hold personal information that is inaccurate, you have the right to request that we correct this information. You or your authorized agent may submit a request to exercise by emailing ComcastCorporate___privacy@comcast.com.

For your security and to ensure unauthorized third parties do not access your personal information, we will require you to verify your identity before we can act on your request. We do this by asking you to provide personal identifiers we can match against information we may have collected from you previously and confirm your request using the email account stated in the request.

There may be information we will not return in response to your access request, such as information that would affect the privacy of others or interfere with legal requirements. Similarly, there may be reasons why we cannot comply with your deletion request, such as the need to keep your personal information to provide you service or to fulfill a legal obligation.

Right to restrict use of sensitive personal information

As a California resident, you have the right to request that we restrict our use of your sensitive personal information. Since we only process your sensitive personal information for purposes allowed by law, we do not offer an option to limit further processing.