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Xfinity Customer Commitment

We take pride in our products and services, which are backed by simple, transparent pricing and a fiber-rich, intelligent network that provides the most reliable, whole-home WiFi. We offer a 30‑day money‑back guarantee for Xfinity TV, Internet, Voice and home security solutions as well as a 14‑day guarantee for Xfinity Mobile services and devices. And with our new Xfinity Internet packages, customers can enjoy a 5-year price guarantee, no contracts, unlimited data, an advanced Xfinity WiFi Gateway and a free Xfinity Mobile line for one year.

We want to make it easy to get help – anytime in person or online – with simple tools, flexible scheduling, and specialized support for people with disabilities.

Contact us:

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Find an Xfinity Location

Check the status and hours of locations near you.

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Call Us

1-800-XFINITY (1-800-934-6489)

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Chat with Xfinity

Get answers to your questions 24/7.

Xfinity App

Easily manage your account, check your network, and even troubleshoot.