A Commitment to Accessibility
At Comcast, our accessibility theme is the "Smart Home for Everyone," where we enable accessible products through universal design application to enhance value for all customers, regardless of service or platform.
In 2013, Comcast unveiled its new Accessibility Center of Excellence — a dedicated support team of agents specially trained on things related to Comcast accessibility, as well as general support items. The team has expertise in the areas that are especially important to people with disabilities, such as closed-captioning, video description, accessible billing services, and operating web and mobile interfaces with screen reader software.
In 2013, Comcast created an official Accessibility Lab, based in Comcast’s Philadelphia headquarters. Co-located with Comcast Labs in Philadelphia, the space brings together cutting-edge solutions, such as cable TV’s first talking program guide (launching 2014).
The Accessibility Lab is also used for focus groups and usability testing with the disability community to learn more about how customers can use its services as well as to help educate Comcast’s employees about accessibility.
Other initiatives from the Accessibility Lab include use of our mobile and web applications with assistive technologies, access to programming with video description and closed captions, and exploration of new solutions to enhance usability of Xfinity Home and other products by customers with disabilities.
In celebration of National Disability Employment Awareness Month in October, a collection of programming including award-winning movies, biographical films, documentaries, TV shows, and interviews is offered across Xfinity On Demand, Xfinity.com/TV, and on the Xfinity TV Player app that positively portray people living with disabilities.
Programming highlights include movies like Children of a Lesser God, High Ground, I Am Sam, Mr. Holland’s Opus, and Radio; TV shows including CSI (CBS), Friday Night Lights (Xfinity Streampix), Glee (FOX), Grey’s Anatomy (ABC), The Michael J. Fox Show (NBC), Parenthood (NBC), Project Runway (Lifetime), Push Girls (Sundance), and Switched at Birth (Xfinity Streampix); and specials including Bio: Heather Mills (Bio Channel), Lives Worth Living (PBS), MotoX (ESPN), and multiple interviews with Paralympic athletes (NBC Sports), interviews conducted by Xfinity TV with blind adventurer Erik Weihenmayer, and more.
Comcast also hosted an Accessibility Summit in October of 2013 open to employees across the company. The summit featured a keynote from Erik Weihenmayer, tours of the Accessibility Lab, and other programs designed to heighten disability awareness.