Customer Experience

Comcast Teams Up With The UPS Store to Offer Convenient and Free Equipment Returns At More Than 4,400 The UPS Store Locations

Philadelphia, PA.

Comcast has teamed up with The UPS Store to offer convenient and free equipment returns at more than 4,400 The UPS Store locations. Comcast customers can drop off equipment as-is – no box or packaging required.

Comcast and The UPS Store are working together to simplify the process of equipment returns.  Comcast’s Xfinity customers can now bring their equipment directly to the nearest The UPS Store location, where it will be processed, packed and shipped back to Comcast, free of charge.  

In addition to the over 500 Xfinity Stores, customers can choose from more than 4,400 conveniently located The UPS Stores nationwide. Equipment can be returned as-is, without wrapping or a box, and customers will receive a confirmation of receipt and tracking information from UPS, eliminating any questions about the status of their return.


"This is all about convenience for our customers," said Tom Karinshak, SVP, Customer Service, Comcast Cable.  "The process is super simple and will streamline equipment returns.  Customers can walk into any The UPS Store location, drop off their equipment and take their receipt.  And this is all free for our customers.  The UPS Store is known for its efficiency and customer service so we’re excited to be working with them."

"At The UPS Store, our objective is to make our customers’ lives easier by providing a one-stop-shop that meets all their shipping, packaging and printing needs," said Jeff Giboney, Vice President of Corporate Retail Solutions, The UPS Store.  "Our stores are focused on offering convenience and delivering an outstanding customer experience, and we’re looking forward to serving Comcast’s millions of customers for all their equipment return needs."

Today’s announcement is just one example of the work Comcast is doing to rethink every aspect of the customer experience.  Comcast is looking at every interaction it has with customers – from the moment they order a new service, to the installation, to how issues are addressed – in order to deliver an excellent experience and make customers’ lives easier.

About Comcast Corporation

Comcast Corporation (Nasdaq: CMCSA, CMCSK) is a global media and technology company with two primary businesses, Comcast Cable and NBCUniversal. Comcast Cable is the nation's largest video, high-speed Internet and phone provider to residential customers under the XFINITY brand and also provides these services to businesses. NBCUniversal operates news, entertainment and sports cable networks, the NBC and Telemundo broadcast networks, television production operations, television station groups, Universal Pictures and Universal Parks and Resorts. Visit www.comcastcorporation.com for more information.

About The UPS Store

With more than 4,400 locations, The UPS Store network comprises the nation’s largest franchise system of retail shipping, postal, print and business service centers. The UPS Store locations in the U.S. are independently owned and operated by licensed franchisees of The UPS Store, Inc., a subsidiary of UPS (NYSE: UPS). Services, pricing and hours of operation may vary by location. For additional information on The UPS Store, including information on franchise opportunities for opening a The UPS Store location, visit www.theupsstore.com.