Network and Engineering 

Comcast Unveils High-Speed Internet Network Plans; Gains Final Approval for Excite@Home Agreement

Philadelphia, PA.

Comcast Cable Communications, Inc. today unveiled plans for its own high-speed Internet network. High-speed Internet customers are being notified about improvements and new features the new network will provide. Comcast's announcement follows today's bankruptcy court ruling which finalizes Comcast's agreement with Excite@Home and provides continuous service during the transition to Comcast's new network.

"Today's ruling is a win for our customers because their access to @Home e-mail and the Internet will remain uninterrupted throughout the seamless transition from @Home to our new Comcast High-Speed Internet network," said Comcast Cable President Steve Burke. "Our ability to add new subscribers also remains uninterrupted."

"The Comcast High-Speed Internet network will offer our customers several improvements to their broadband Internet experience," Burke said. "Our network will provide customers with new features such as web-based remote e-mail access, innovative web storage, and more reliable service."

These benefits include:

  • "E-Mail From Anywhere." Customers will be able to retrieve their web-based e-mail remotely from anywhere they can access the Internet, a feature not available for @Home users.

  • "My File Locker" Storage. Each subscriber will have 25Mb of web-based storage for large files like MP3s and photos that are best shared with a high-speed Internet connection.

  • Improved Management Tools. Features include easier sign on, self-help and self-installation, and Comcast-managed customer support for both general assistance and specialized assistance for individual problems.

Comcast will begin transitioning its high-speed Internet subscribers this month and will complete the process before the end of February 2002. Subscribers will receive information about the new network and the transition before service is introduced in their area. Subscribers will be able to directly download the installation software necessary for the transition from @Home to Comcast High-Speed Internet. During the transition period, subscribers will receive new e-mail addresses for the new Comcast network while having continued access to @Home e-mail until the end of February. User e-mail addresses will change from [username]@Home.com to [username]@Comcast.net, preserving the portion of each address unique to each subscriber. As of September 30, Comcast served a total of 792,700 high-speed Internet subscribers.

"We began to construct our own network over a year ago when we realized that managing and operating our own network is the best way to provide our customers with the highest level of quality and responsiveness," Burke added.

Comcast Corporation (www.comcast.com) is principally involved in the development, management and operation of broadband cable networks, and in the provision of electronic commerce and programming content. Comcast Cable is the third largest cable company in the United States serving more than 8.4 million cable subscribers. Comcast's commerce and content businesses include majority ownership of QVC, Comcast-Spectacor, Comcast SportsNet, The Golf Channel and Outdoor Life Network, a controlling interest in E! Networks, and other programming investments. Comcast's Class A Special and Class A Common Stock are traded on the Nasdaq Stock Market under the symbols CMCSK and CMCSA, respectively.