Comcast Announces Two Key Customer Service Promotions
Comcast Cable, the country's leading cable and broadband communications provider, today announced that Tina Waters has been named Vice President of Customer Service Operations and Mark Allen has been named Vice President of Customer Service Development.
Waters joined Comcast in 2000 as Director of Customer Sciences, and most recently served as Vice President of Customer Sciences. She will oversee optimization of call center operations, credit and collections processes, and quality assurance.
Waters holds a B.S. in Business Administration from Villanova University and currently is enrolled in the University of Pennsylvania's Master's of Science in Organizational Dynamics program. She is a member of Women in Cable and Telecommunications and the National Association of Multi-ethnicity in Communications. She resides in Plymouth Meeting, Pa., with her family.
Allen, who joined Comcast in 2002 as Senior Director of Call Center Development, will continue to oversee all customer service vendor management contracts throughout Comcast's service areas, including negotiating contracts and ensuring adherence to contract terms. He will also develop and implement enhancements to the company's vendor contract strategy. In addition, he will provide strategic leadership for Call Center construction, development and renovation.
Allen holds a B.A. in Business Administration from Morehouse College in Atlanta and an M.B.A. with a dual concentration in Strategic Management and Entrepreneurial Management from the Wharton School at the University of Pennsylvania in Philadelphia. He resides in Burlington, N.J., with his family.
"The experience, commitment and vision that Tina and Mark bring to our leadership team will help us continue to provide outstanding customer service in an increasingly competitive marketplace," said Suzanne Keenan, Senior Vice President of Customer Service. "I'm looking forward to continuing to work with them as we develop and implement strategic initiatives that help us keep our customers connected to what's important in their lives."
About Comcast Cable
Headquartered in Philadelphia, Comcast Cable is a division of Comcast Corporation, a developer, manager and operator of broadband cable networks and provider of programming content. With a presence in 22 of the top 25 United States markets, Comcast is one of the leading communications, media and entertainment companies in the world. Providing basic cable, Digital Cable, high-speed Internet and telephone services, Comcast is the company to look to first for the communications products and services that connect people to what's important in their lives. The company's 59,000 employees serve more than 21 million customers.