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What I learned from my early days
as a junior officer in the Seal teams

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was my first version of allyship,
and what that means.

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Helping others succeed.

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The mission for any client experienced team,
I think, is to

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grow the value of your customer base
by creating promoters who love us.

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We're all set out in the CX team
to solve these really complex challenges,

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and we need that diversity of thought.

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When we think about how we're evolving,
what we do

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and how we do it,
and adapting to the needs of the business,

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we also have to take in mind
the hiring process.

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I think back to when I was a candidate,
as part of the LGBT community,

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it is unnerving to try and decide
how much of yourself

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are you willing to share in any setting?

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You want to come to work every day
and be who you are, but also as a human,

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you're nervous.

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We created repeatable and equitable
experiences for all of our candidates.

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It allowed us to check our bias.

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We have a DEI ally in the interview.

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Having someone in the room
where it's very clear what their role was,

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is to just help make sure that this is
an inclusive and equitable process.

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Also, having been on the other side of it,
having an ally in that interview

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to help me
debrief afterwards is so valuable.

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We have to have a team
that is empathetic across the board

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and the comfort to engage with us,

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to help us get to the best solutions
on these really complex problems.

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I think this team is a really good example
of allyship in action.