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Hi, everyone, my name is Tom Wlodkowski,
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I'm Vice President of accessibility at Comcast.
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And thanks for joining our panel today,
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we've assembled quite the group of subject matter experts
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in the world of disability inclusion.
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And it's my pleasure to introduce them,
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we don't often get to hang out as much as we'd like to,
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as we're all busy with our day jobs.
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But this virtual panel allows us to come together
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and hopefully talk and call attention to the importance
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of inclusion and how building technology
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and creating policies that are inclusive of people
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with disabilities make a better world for everyone.
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So without further ado,
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I'd like to introduce the panelists.
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Andrew Kirkpatrick is head
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of accessibility at Adobe Systems.
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Catherine Nichols joins us from Salesforce.
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Catherine is the Senior Director of accessibility programs
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at Salesforce,
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as well as the vice president of ability force,
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which is sales force's,
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employee resource group for people with disabilities.
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Hale Pulsifer, from Fidelity.
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Hale is the Vice President of customer accessibility office.
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And Jill Houghton is president and CEO of Disability:IN
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a largest nonprofit for business, disability inclusion.
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And all of these folks
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I've known for quite some time and again,
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it's a true pleasure to have you all with us.
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So we're having this conversation, as I mentioned,
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to celebrate Global Accessibility Awareness Day
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and as we think about all being sheltering in place,
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working from home, really reminds us of the definition
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of disability that the World Health Organization
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recently put out that you know disabilities really
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mismatch between the person and the environment
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in which they find themselves.
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And there are plenty of mismatches all around.
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How many zoom meetings have you been on
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or any other video conference platform for that matter,
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and not been able to see all of the people in the meeting?
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Well, for me as a blind person,
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that's my deal every day.
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And so different techniques
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to make environments more inclusive,
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can really benefit everyone during this time.
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And that's really the focus of our panel.
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And so to kick us off.
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Jill, I wanna start with you.
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As your vantage point from disability in where,
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you know, you have 200 plus member companies,
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what are you seeing as you know,
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driving factors in this COVID world?
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Well, first of all, thank you Tom,
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and what an honor to be here amongst a sea of giants.
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But I think what we're seeing is we're seeing business,
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really lean into accessibility and lead with humanity.
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And really, this is an opportunity,
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I think for us to all stop and focus on the human side
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of the workforce,
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and to make sure that what we're doing is accessible,
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which is for many people,
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a journey that they're just getting started on.
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And is there one thing in particular that that stands out
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that you've seen kind of start to cross over
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from kind of the disability space
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through to kind of the mainstream?
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You know, these virtual meetings
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are providing an opportunity for us to start
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with an accessibility check, right?
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And to make sure that everybody's needs,
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and to make sure that people
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know how to do things like turn on captions,
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pin an ASL interpreter, describe what's on the screen.
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Absolutely, yep.
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And hopefully these things can read through.
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Anybody else want to weigh in on this?
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Hale, how about from the customer perspective?
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What are you?
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What are you?
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What are you seeing there?
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And how are you guys at Fidelity,
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you know, embracing accessibility within this timeframe,
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this COVID timeframe?
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Well, so thank you Tom, so much for having me here.
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One thing we've seen, that kind of levels the playing field,
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so, we've already touched on captioning.
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I'll just add that,
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you know captioning is not just a benefit that's here
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for people who happen to be deaf or hard of hearing.
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A lot of people just learn better
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when they can read as well as listen.
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This is people with learning disabilities, for example,
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or just people with that preference.
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I have an auditory challenge.
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It makes it really hard for me to follow the spoken word.
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But the written word is no problem.
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So I love that.
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So we're seeing more and more captioning
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being implemented in meetings,
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our employee resource group called Enable,
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has hosted a couple of learning sessions
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on how to get the most
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out of the accessibility features in teams, and zoom
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and all these other collaboration features we use.
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And one result of that that's impacting customers
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is it's brought to life for people
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who aren't used to thinking about accessibility,
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how important it really is to have everybody
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contributing equally.
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And it's led to more initiatives
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where we're adding captioning to videos
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that are showing up
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on our customer facing websites, for example,
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because this COVID environment is underscoring for people
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on a day to day basis how important accessibility
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is to get right.
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And so it just increases the urgency
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of some other initiatives already in place.
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It's great.
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And I guess that's a great segue way over to you,
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Andrew on the on the technology side,
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you know, Adobe Systems is the platform that that makes
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a lot of the captioning
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and other accessibility needs happen.
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So what's what's going on in your world
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from from the inclusive side?
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I think that captioning is a great example
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because it does apply beyond
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just Deaf and Hard of Hearing users as Tom was saying.
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But I think also from a technology side,
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it's something that we're seeing much more work being done
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around artificial intelligence
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and being able to have captions be auto generated.
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Think one of the problems that we have for captioning
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is that we have literally, you know,
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thousands of hours of meetings every day now
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that are going on.
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And you know,
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the cost of doing that captioning is tremendous.
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So there's there's a lot of work
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that I'm seeing around having voice recognition
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which has really, really improved dramatically.
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And that's great to see.
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I totally agree with that.
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You know, Catherine, how are you seeing inclusivity bring
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together all employees right now
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and we've talked about captioning.
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Are you seeing other ways that that things that we typically
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talk about in the accessibility world are playing out?
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Well, I think there's just, it's really important
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right now to lead with empathy.
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And that's something that's coming
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from leadership down at Salesforce.
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And spending time in meetings,
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really checking in with people and listening
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and understanding how they're doing.
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From a mental health standpoint,
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not just a work checklist, status update.
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So we're spending a lot of time in our meetings,
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really inquiring how people are doing
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and giving people accommodations.
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So we've always talked about accommodations at work
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for people with disabilities.
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But I think we're all coming together right now.
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All needing accommodations,
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whether that's working different hours,
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taking breaks for movement, for food,
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for mental well being,
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homeschooling, taking care of loved ones
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who are taking care of ourselves.
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I mean, I think we're all needing
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some accommodations right now.
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And I think that's important after this is done too
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and recognizing that we all work differently.
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We all need different things to be successful.
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And that's important for everyone.
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And Jill you guys at Disability:IN
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and you work across industries,
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you know financial pharma,
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you know technology, travel.
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You know, full disclosure,
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I'm a proud member of the disability and board.
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What you know what do you think you would like to see stick
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after we get back to some new normal
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when we're not all sheltering in place when we're,
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you know, moving back?
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What what comes out of this is there,
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you know, any kind of goodness
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that we can pull out of this out of this horrible situation
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what do you think what you'd like to see stick?
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I'd like to see two things stick.
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I'd like to see kinda back
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to what Catherine was talking about,
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about leading with empathy.
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And being really human.
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I think that that's important
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because I think that it's not just about accommodating
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all people, but it's about creating
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a productive workforce, right?
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And meeting people where they're at
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and listening to each other.
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I think Second of all, that this has created an incredible,
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you know, it's a challenge
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and yet it's an opportunity for us to look at accessibility
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not just externally, but use this as an opportunity
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to lean internally.
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To look at, you know, how we procure technology and tools,
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things like payroll thing, you know,
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any kind of technology that that our workforce uses inside.
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This is a real opportunity for us to focus
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on making those things accessible.
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That's a great point internal technology,
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whether it's employee facing
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or you're procuring technology
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for you know consumer facing products.
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I know that's a journey that that we're beginning here
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is to really get this baked
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into our our procurement processes,
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because that's really where where the rubber meets the road
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and if you can get that set up in the beginning,
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makes everything much more efficient downstream
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from inclusive work environment
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to delivering an inclusive mobile app on time for launch?
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You know, you can go right across the board
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with with the benefits of that.
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So kind of a lightning round here,
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you know, think we've made the point
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that the value of inclusivity has never been,
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you know, more clear.
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What lessons have you all learned?
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Or if we've learned, and how do we take those learnings
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to create a more inclusive world moving forward?
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Yeah, this is Hale.
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So I'd love to jump in on that.
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You know, it's amazing the things
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that we learn when we have to,
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and in this COVID environment,
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with everybody working from home
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and learning to collaborate in new ways
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we've had to learn new things.
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When it comes to inclusion.
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there's sort of two dimensions of it.
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One is accessibility,
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which tends to be very technology and tools focus,
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but the other is just simply being thoughtful.
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And a lot of the things that we're discovering
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we're actually rediscovering
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slowing down so that two people
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are speaking at the same time.
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People introducing themselves again before they speak.
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This is common sense stuff that everybody has access to,
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you don't need to know
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what a screen reader is or how it functions
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to be inclusive.
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You can simply slow down
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and make sure everybody's being included.
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You can announce the numbers on your slides
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when you're sharing.
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As I said, introduce your name before speaking.
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The people that benefit
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from this are not just people with disabilities,
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they're everybody.
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Your colleague, your expatriate colleague from Germany,
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who is on the team temporarily will understand you better,
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any colleagues from overseas where English
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is a second language will understand you better.
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All of this is simply I see it as simply being thoughtful.
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It's not some special dispensation
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that we're doing for the benefit
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of people with disabilities.
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These are behaviors that include everybody
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if we're practicing them.
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That's the way we love to think about inclusion.
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I love it.
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I love it.
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Yeah, and Tom, if I add to that,
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I totally agree that there's a, you know,
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the technology side and the behavioral side.
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And I think people have learned a lot.
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You know, when I think of historically having colleagues
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who are blind, visually impaired,
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and you're in a physical conference room,
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and someone starts writing on the whiteboard,
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I mean, that's very much analogous
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to when you're in a video conference,
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and you're using screen sharing,
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whether it's sharing a document or PowerPoint.
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And some people have, you know,
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two kids who are playing Minecraft,
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and one who's in a zoom class.
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So it's hard to share a screen.
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So, you know, some of the, you know,
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strategies that we've used for years
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from an accessibility perspective,
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like making sure that the documents
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are shared with people ahead of time so that it's not all,
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you know, spur of the moment.
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Making sure that, you know,
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when you're burying something,
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you're describing what's going on
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and where you are in that document that's shared visually
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so that someone who's received it via email or a link,
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you know, can follow along more, more effectively.
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And that's, you know, and that's critical
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if you're working with someone who, you know,
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can't see the screen or can't see the whiteboard,
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but it's also critical if, you know,
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someone can't view what's going on for, you know,
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any other reason.
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And, you know, we're finding those reasons and abundance.
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Great point.
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Catherine.
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Switching gears a little bit,
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I do want to focus a little more
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on like workforce development too.
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I have big concerns that during this time, you know,
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with people with disabilities really being unemployed
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at an astronomical rate prior to this.
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And worrying about that,
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that's just going to increase if it's, you know,
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it hasn't already during this time and afterwards.
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And so I would,
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I would like to see all of our businesses
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and I think partners with disability
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and are leading the way with this with workforce development
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and making sure that we're not leaving behind people
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with disabilities during this time.
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We're doing that by starting workforce development programs
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and laying the groundwork for those at Salesforce
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to look to employ people with disabilities
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throughout the Salesforce ecosystem
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and train people on being Salesforce administrators
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to find meaningful employment during and after this time.
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So I think workforce development
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and looking to employ people with disabilities now
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and before and after this is critical.
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And we come full circle and where we began, Jill,
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any thoughts on lessons learned?
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So, you know,
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I think it's I've listened to Hale
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and to you and to Andrew and Catherine speak,
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it really emphasizes that we want business to join
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companies like your companies on this journey.
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And one of the ways to do
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that is through the disability Equality Index
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that really measures all of the things that that folks
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have talked about today
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looks at things like culture and leadership,
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your employment practices, enterprise wide access,
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community engagement, supplier diversity,
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and your non-US operations.
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So disability inclusion lives everywhere in the business.
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And when we're inclusive for people with disabilities.
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We're inclusive for all people.
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So there's a real opportunity here.
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And I'm gonna follow the motto quit while you're ahead
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because I can't think of a better way
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to end it on that comment.
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I do want to thank everyone.
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Again, truly honored to be amongst experts
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such as yourselves, why you decided to spend time with me?
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I don't know.
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But you know, the shelter in place,
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maybe are going through your head.
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But I truly think thank you for it.
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And, you know,
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let's hope that this is the beginning of the conversation.
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And from our standpoint,
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it's really important to keep this moving.
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We don't wanna lose sight of some of the adjustments
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that we've had to make in this COVID timeframe.
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When we get back to a, you know, new normal whenever,
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and whatever that looks like.
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So again, thanks.
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Thanks everyone, for for your time
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and for your contribution and stay safe and healthy.