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<v ->What in the heck is digital care?</v>

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That's a great question.

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<v ->Digital care is...</v>

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<v ->Digital care is...</v>

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<v ->Digital care is care through social media.</v>

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Facebook, Twitter,

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anything digital and anything that we can help with.

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<v ->What better way to help our customers</v>

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than through a platform where they are every day

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and where they like to be.

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<v ->On your computer, your iPad, your phone.</v>

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Whenever you're ready for help,

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we're there and we can assist you at any time.

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<v ->They're now giving people a different avenue</v>

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going on social media, you know,

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it makes it easier for them.

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<v ->We really work to communicate and be open and transparent</v>

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and honest with customers in every interaction.

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<v ->We want to make sure that digital care</v>

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is just as big as any other sort of phone support

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or any other type of support.

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I have a lot of fun doing what I do.

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We get a lot of freedom as far as solving customers' issues.

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We can definitely get very creative.

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<v ->We had one customer actually send pictures of her</v>

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and her dog and just thank you so much for fixing my cable.

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Yeah, it was pretty funny.

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(laughs)

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<v ->The primary goal is to solve customers' issues.</v>

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Whether you're on the phone or you're in chat,

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or you're on social,

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whatever service channel it happens to be.

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We all have each others backs at any point

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and we can rely on each other for help.

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<v ->We are a company of a lot of people who care.</v>

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And I've worked with them,

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I've been here nine years and I've seen people

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do some of the most amazing things for customers

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just to help them use their services a little bit better.

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I'm Patrice Malnick.

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<v ->My name's Jared Showplace.</v>

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<v ->My name is Terrence.</v>

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<v ->My name is Casey Hart.</v>

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<v ->My name is Mark.</v>

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<v ->Melissa Mendoza.</v>

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<v ->James Todd.</v>

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<v ->My name is Jacob.</v>

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<v ->My name is Andrea Daniels.</v>

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<v ->Greg Asbury.</v>

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<v ->My name is Orlando Rios</v>

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and I work for digital care at Comcast.