A Team UP volunteer instructs a young student using a tablet.

Digital Navigators

Broadband Internet is central to every part of life, yet many people still do not have a high-speed connection at home.

Barriers to adoption are complex – and go well beyond affordability. That’s why Digital Navigators – individuals who are trained to help get more people connected – are critical to helping close the digital divide. Through Project UP, Comcast’s $1 billion commitment to advance digital equity, we are working to build and expand a network of Digital Navigators across the country.

Digital Navigators Impact

Digital navigators make a clear, measurable impact in helping to close the digital divide. In fact, a 2022 Boston Consulting Group survey found that thanks to the support of digital navigators:


More than 65 percent of respondents obtained Internet access on a computer or tablet at home


More than 85 percent used the Internet more frequently


Nearly 50 percent obtained better healthcare


1 in 3 found a new job or earned a higher income

Digital Navigators Across America

Although effective, digital navigator programs often remain underfunded. Through Project UP, we’re investing directly in community-based initiatives and programs to support and expand digital navigator and broadband adoption efforts in cities and states across the country. Here are some examples:

Chicago skyline
Comcast is partnering with the YMCA of Metropolitan Chicago to support, launch, and scale digital navigator programs and to create Tech Hubs that offer free WiFi access, as part of our nationwide Lift Zones program, at six Chicago-based YMCAs.
Detroit skyline
Saint Patrick’s Senior Center, Human-I-T, and Detroit Housing Commission are the three organizations Comcast has partnered with in Detroit to launch and scale digital navigator programs for individuals and families in the community.
Seattle skyline
Comcast is partnering with local organizations to advance programs that are designed to provide residents in the South Puget Sound Region with Internet access and skill-building services.
Colorado skyline
Comcast is supporting a new State of Colorado digital navigation program established by recently passed state legislation, as well as funding more than a dozen local Colorado community-based organizations in their work to advance digital equity.
Houston skyline
Comcast is investing in community partners aimed at providing personalized digital skills training, offer workforce development/readiness workshops, and other tech education in the Houston area.
Miami skyline
Comcast is partnering with the Miami Dade College to train students to become Digital Navigators and help get even more people in the South Florida area connected.
A young student does schoolwork at a Lift Zone.

Project UP

Project UP is our comprehensive initiative to advance digital equity and help build a future of unlimited possibilities.