These opportunities span nearly 100 programs serving both diverse and nondiverse employees, including college internships, leadership fundamentals training, and executive management classes. In 2012, Comcast invested more than $57 million in ongoing training for our employees — training that would have cost nearly three times as much for participants to obtain on their own. Below are a few examples of our offerings.
EXECUTIVE LEADERSHIP FORUM
This flagship program identifies and develops leaders for the executive level from across the business. Participants use in-class learning and group projects to deepen their understanding of our operations, experience diverse leadership styles, cultivate new executive management skills, and pitch innovative business ideas for our businesses to review and potentially implement. Nearly 500 employees have completed the program since its introduction in 1999. Our October 2012 graduating class was 71% diverse, 41% female participants, and 43% people of color.
FOUNDATIONS OF ORGANIZATIONAL LEADERSHIP
Introduced in 2002 and targeting mid-level management employees, the Foundations of Organizational Leadership (FOL) program helps participants develop and refine leadership skills, explore and improve business processes, and leverage partnerships at work in the community. Curriculum includes executive-led forums on topics from management strategies to corporate finances and problem solving. About 450 employees have completed the program to date. In 2012, the FOL cohort was 60% diverse, with 40% female participants and 34% people of color.
FINANCIAL MANAGEMENT LEADERSHIP PROGRAM
We created this three-year program to meet the growing demand for financial leaders with rich experience in Comcast and NBCUniversal operations. Each year, six high-potential employees who are early in their careers develop financial, operational, and leadership skills through executive mentoring, unique rotational assignments that can involve relocation, and a customized curriculum. Our first six graduates completed the program in 2012, and each now holds a director-level role in the business. Of the 17 program participants to date, 35% are female and 12% are people of color.
SKILLS-BASED TRAINING FOR FRONTLINE EMPLOYEES
Comcast University — our nationwide training and development organization — offers three programs to develop career paths for frontline cable employees within the company. The CommTech program for field technicians teaches customer-interaction skills, installation and repair of advanced services, and safety. The Excellence in Operations Center employee development program includes skills in managing electronic surveillance tools and software to track, identify, and monitor the Comcast network for outages and impairments. Training for our customer care employees is designed to expand skills in customer interaction, issue resolution, troubleshooting, and products and services knowledge. Employees earn salary increases by demonstrating newly acquired advanced skills, meeting key performance metrics, and passing certification exams.
TECHNICAL INTERNSHIP PROGRAM
In the summer of 2012, NBCUniversal’s Operations and Technical Services (O&TS) group launched a Technical Internship Program to recruit talented college students to our company and give them practical experience. Sixteen undergraduates from university campuses across the country took part in professional development workshops with Campus2Career, along with training sessions specific to O&TS operations.
See a full list of our workforce development training programs.