I had the privilege of being in Tucson yesterday for the unveiling of our brand new customer support center, which opened its doors after a year of hard work. It was an amazing day, getting a chance to explore the new facility and to meet the more than 700 new employees who will be working hard everyday to help our customers.

Last May we announced an aggressive plan to open three new customer support centers, including this state-of-the-art facility in Tucson. Since then we’ve renovated a great location, and hired more than 700 new employees to staff it. These employees have already been serving customers from a temporary location, so we're able to hit the ground running in our permanent home. All employees are focused on getting the job done and doing what’s right for our customers. 

The Tucson facility, which has a gym and cafeteria onsite, is now home to a variety of customer service employees, including Spanish-speaking agents specializing in helping our customers online and through social media channels. The Tucson center will ultimately house well over 1,000 employees, so we’re still looking for great talent, and we’ll be filling at least fifteen percent of these positions with military veterans, reservists and their spouses or domestic partners.  

Meanwhile, the other call centers we announced last year are up and running as well.  Our new customer support center in Albuquerque opened its doors at the end of last year and our Spokane team has been operating in a temporary location until we move into our official location this summer. We also announced plans to open a fourth new center in Charleston, SC.  

We’re so excited about the facility and the team we have to serve all of you.  And, if you’re on the hunt for something new, check out our open positions.