We here on the Comcast.com team are doing some exciting things to give customers anytime, anywhere convenience when it comes to managing their relationship with us. Picking up the phone to call customer support sometimes just isn't an option for today's on-the-go consumer. This is evidenced by the fact that the number of self service transactions completed on line at Comcast.com has more than doubled over the last two years. With this in mind, I'm excited to announce the availability of additional tools and resources on a newly enhanced mobile version of the Comcast.com site that will make mobile account management easier and more convenient. Some of these features include:

  • With appointment management capabilities customers have the convenience of confirming and rescheduling appointments from Comcast.com online or via their smartphone.

  • An interactive remote control code finder allows customers to program the Xfinity remote control to serve as the single remote to use with their TV and other home entertainment components.

  • Mobile bill pay lets customers easily view or pay their Comcast bill by signing in to Comcast.com directly from their smartphone.

  • Service health status enables customers to enables customers to do a diagnostic check of their Xfinity services on our network right from their computer or mobile device without having to call Comcast.

We also will be introducing some new online self service features that will take our efforts to give customers more choice and control to the next level. Specifically, later this year, we'll be launching a new payment feature that will enable customers to use the camera on their smartphone or mobile device to scan, access and even pay their bills online securely and easier than ever before. Additionally, we'll also add advanced diagnostic tools that will enable customers to monitor their set-top boxes and cable modems to ensure they're getting optimal service performance and even schedule appointments with Comcast technicians if necessary

Today's news about the new mobile site, as well as the upcoming features we have planned, are just a few of the ways Comcast is striving to make the customer experience better. We're also thrilled to recently have been named the best online experience by CableFax, and we're going to continue innovating to keep putting the power of self service at our customers' fingertips wherever they are.

You can see a demo of the new mobile bill payment feature I recently gave at the NCTA Cable Show in Boston.