My name is Lee Khatchadourian- Reese; you can just call me Lee. As Vice President of Business Services in the National Customer Operations group, I realize that customers are the reason that Comcast is in business. My team assists customers with getting the most out of their support experience with our products and services.
In this role, I am really lucky to have the opportunity to work closely with our customers and hear firsthand what they have to say. After all, they are the ones driving our company and ultimately determine our success or failure. As I planned my first blog post I wanted to introduce myself, my role and Comcast and talk a little about where we are heading in Business Services, but I realized it would be more fun to talk about a few of our business customers, just as I look forward to talking to you.
Not surprisingly, our Business Class customers are diverse. They range from stay-at-home moms running home-based businesses to consulting firms managing teams of employees, to local pizza shops, nail salons and retailers.
Regardless of what type of company they may run, all of our Business Class customers look for similar things when it comes to the services they receive from us- speed, reliability, competitive pricing, and superior support.
In the last few weeks, I’ve had the privilege to converse with some of our customers who all subscribe to Business Class services for different reasons. Take Christopher Riordan, for instance. He’s a part of our large customer base of telecommuters (I’m so envious of them sometimes!). Working remotely, away from an office, means that things like quick download speeds and reliable phone service are essential to his day-to-day job. I am happy that Comcast is able to provide the fast, reliable service he needs to be effective at work.
Chatting with Ryan Meray, owner of the IT support company, C! Tech Solutions, reinforced just how important upload speed are for businesses.
In his work, Ryan frequently has to send large files to clients, so having fast, reliable Internet means he can deliver better service to his customers. "My upload speed is phenomenal and actually exceeds what I should be getting on paper", said Ryan.
As you can tell, I really like my job, especially when I have the opportunity to interact with our customers. I do realize that not everyone has the same great experience as Christopher and Ryan. That’s why I’m posting this blog, so that I can hear more from our customers.
It is a part of my role to understand what our customers think about their experience with Business Class products and services, so I can gauge where we need to focus our attention next. Whether it’s contributing to the methodology to support our Wideband DOCSIS 3.0 infrastructure to provide even faster speeds or improving the existing support system our dedicated Business Class front line folks provide, I am all ears. I look forward to hearing about your experiences with Business Class and using your feedback to help shape our overall strategy for delivering superior service.