A big part of our ongoing commitment to improve the customer experience is making sure our technicians are on time for customer visits and that installations and repairs are done right.
To do that, we are hiring hundreds of additional technicians across the country and strengthening our dispatch teams and operations.
Yesterday we announced that we are hiring 200 new employees in Elmhurst, a suburb of Chicago, to staff two new centers there: a Technician Support Center and a Technician Logistics Center.
The new employees at these centers will be responsible for scheduling, monitoring and supporting our technicians in the field who do installations and make service visits to customers’ homes and businesses.
Our technicians in the field can call the Elmhurst support center while at a customer’s home to get more information, to walk through a procedure or to change an order if needed.
The logistics center employees will plan day-to-day operations for Comcast technicians in the Midwest and Southeast, in addition to the Chicago region.
This is just one example of how we are reinventing our technical operations to better serve our customers … stay tuned for more information as we continue to hire more people across the country.