When I watched this video I was very concerned by what I saw. Our employees should always protect people and treat them with respect no matter what the situation. Safety matters most - especially in dangerous weather conditions like this.
We are actively investigating what happened when our technicians were on site to restore services during an outage and we will reach out to those who were impacted by this incident.
Within the next 24-48 hours, my team leaders will meet with our technicians across our company to use this as an example of how important it is to make everyone’s safety a priority in everything we do.
And just as important, there’s no place for disrespect - treating people the right way is the only way to work.