Comcast Corporation (Nasdaq: CMCSA, CMCSK), one of the nation's leading providers of entertainment, information and communications products and services, announced today that it has promoted Amy Stipandic to Senior Vice President of Strategic Process, Design and Delivery for Comcast Cable.
Ms. Stipandic who joined Comcast in 2001, previously served as Vice President of Strategic Process, Design and Delivery, where she pioneered the use of a business process design approach that's become an integral part of the Company's technology development and ongoing efforts to improve the customer experience. She also recently assumed responsibility for designing Comcast's joint service experience with Verizon Wireless. Ms. Stipandic reports to Rick Germano, Senior Vice President of National Customer Operations.
"Comcast is developing and launching new products and features for our customers faster than any other time in our history," Mr. Germano said. "Amy's focus on the employee and customer experience has been essential to our ability to successfully roll out a new product every quarter."
Before building Comcast's Strategic Process Design team, she was a member of the Digital Voice Business Unit, helping to manage the integration of the AT&T Broadband circuit switched business. As the Vice President of Voice Product Management, she assisted in the launch of the Comcast Digital Voice product and oversaw the subscriber management lifecycle at a national level. Prior to joining Comcast, she served as a consultant for Ernst & Young, specializing in the Media & Telecommunications sector. During that time, she worked with clients such as SBC Communications (now AT&T) and Bell South in defining strategy, process re-engineering opportunities, and implementing system solutions.
Ms. Stipandic holds a Master of Business Administration from Virginia Tech and a Bachelor of Science from Drexel University. She resides in Philadelphia.
About Comcast Cable
Comcast Corporation (Nasdaq: CMCSA, CMCSK) (www.comcast.com) is one of the nation's leading providers of entertainment, information and communications products and services. Comcast is principally involved in the operation of cable systems through Comcast Cable and in the development, production and distribution of entertainment, news, sports and other content for global audiences through NBCUniversal. Comcast Cable is one of the nation's largest video, high-speed Internet and phone providers to residential and business customers. Comcast is the majority owner and manager of NBCUniversal, which owns and operates entertainment and news cable networks, the NBC and Telemundo broadcast networks, local television station groups, television production operations, a major motion picture company and theme parks.