Comcast Corporation (Nasdaq: CMCSA, CMCSK), one of the nation's leading providers of entertainment, information and communication products and services, today announced the appointment of two National Customer Operations executives. The company has named Mike DeCandido to the position of Senior Vice President of Call Center Operations and Tina Waters to the newly created role of Senior Vice President of Human Performance.
"Tina and Mike's appointments reflect our continued focus on providing a superior customer experience," said Rick Germano, Senior Vice President of National Customer Operations. "They each have tremendous experience in building the type of environment where employees can provide consistent, high-quality interactions with customers every day."
Mr. DeCandido has more than 20 years of customer service leadership experience, most recently serving as Senior Vice President of Customer Service & Support at Bank of America. In his new role, he will report to Mr. Germano.
Ms. Waters, who joined Comcast in 2000, most recently served as Senior Vice President of Call Center Operations and has played an integral role in the deployment of new technologies, tools and operational changes, including a national Customer Guarantee. She will report to Mr. Germano and to Ron Phillips, Senior Vice President of Employee Engagement.
Mr. DeCandido earned a Bachelor of Science degree in Business Administration from the State University of New York at Oswego. He is active in civic affairs and with non-profit organizations, currently serving on the Board of Directors of Junior Achievement of the Delaware Valley. Mr. DeCandido and his family live in North Wales.
A College of Commerce & Finance graduate of Villanova University, Ms. Waters received a Master of Science in Organizational Dynamics from the University of Pennsylvania. She is active in several industry organizations, including the Cable Center Customer Care Committee, Women in Cable and Telecommunications (WICT) and the National Association of Multi-ethnicity in Communications (NAMIC). She also holds Comcast's board seat with Urban League of Philadelphia and is a member of the Phi Beta Omega Chapter of Alpha Kappa Alpha Sorority, Inc. Ms. Waters resides in Plymouth Meeting with her family.
About Comcast Corporation
Comcast Corporation (Nasdaq: CMCSA, CMCSK) (www.comcast.com) is one of the nation's leading providers of entertainment, information and communication products and services. With 23.5 million cable customers, 16.3 million high-speed Internet customers, and 7.9 million Comcast Digital Voice customers, Comcast is principally involved in the development, management and operation of cable systems and in the delivery of programming content.
Comcast's content networks and investments include E! Entertainment Television, Style Network, Golf Channel, VERSUS, G4, PBS KIDS Sprout, TV One, 11 regional sports networks operated by Comcast Sports Group and Comcast Interactive Media, which develops and operates Comcast's Internet businesses, including Comcast.net (www.comcast.net). Comcast also has a majority ownership in Comcast-Spectacor, which owns two professional sports teams, the Philadelphia 76ers NBA basketball team and the Philadelphia Flyers NHL hockey team, and a large, multipurpose arena in Philadelphia, the Wachovia Center, and manages other facilities for sporting events, concerts and other events.