Doing more for customers with each sustainable step

More versatile access to digital entertainment with a lower monthly electricity bill. Energy-efficient sports arena lighting that makes the on-court action easier to see. Vehicle technologies that enable installation and repair technicians to use less fuel while doing service calls.

Some of our greatest customer satisfaction stories spring from our efforts to make our products, services, and operations more environmentally responsible.

“With each step we take to reduce our impact, we’re ultimately creating even better experiences for the people we serve,” says Susan Jin Davis, who stepped into the new role of Comcast NBCUniversal’s Chief Sustainability Officer in 2016.

Comcast technician in front of fleet vehicle
Nearly 6,000 Comcast vehicles were installed with fuel-saving software technology in 2016, with 12,000 more installations planned for 2017.

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6+%
Improvement in fuel efficiency with Derive technology, saving 100 gallons of fuel per vehicle annually

And with consumers’ attention to environmental impact on the rise, sustainable innovation is an even more essential way for us to live out our corporate value of helping communities thrive.


“Customers rely on us to demonstrate this value through the solutions we provide,” Susan adds. “They’re also looking to us for products and services that can help them shrink their own environmental footprint.”


Throughout 2016, we continued to sharpen our focus in three core areas: lowering the amount of energy used by our products and facilities, reducing greenhouse gas emissions from our nationwide vehicle fleet, and minimizing the amount of waste we send to landfills.


Here are just a few examples from the past year:


Versatile set-top cable boxes that lower consumers’ utility bills. As an industry, we have improved the energy efficiency of our set-top boxes, saving American consumers $1.18 billion in electricity bills and avoiding 6.5 million metric tons of carbon dioxide in the past three years. “On top of those savings, people can do more with our services and bring content with them to more places than ever before,” Susan says.


Energy-efficient arena lighting that creates better fan experiences. LED lights installed by our Spectra Venue Management division at more than a dozen U.S. sports arenas are saving more than 3.6 trillion watts of electricity annually and nearly $490,000 a year. This lighting is also highly reliable and adjustable, so venues can create a great-looking atmosphere for all types of sporting events — from cooler, whiter lighting for hockey to warm, yellow light for basketball.


Fuel-efficient vans that enhance customer service. Performance-tuning software installed in nearly 6,000 of our vans — with another 12,000 planned for 2017 — has improved fuel efficiency by at least 6% on average. That means 100 fewer gallons of fuel and the potential to reduce CO2 emissions by nearly one ton per vehicle annually in the communities we serve.


Recycling that reduces our impact on communities. Last year, employees in our 460 warehouses and field fulfillment centers collectively recycled more than 9 million pounds of used materials, including taps, splitters, cords, cables, batteries, and cardboard. The National Recycling Program has diverted 21 million pounds away from landfills since 2013 — helping ensure a better quality of life for people in hundreds of local areas.


Wells Fargo Center
LED lights save watts and dollars at the Wells Fargo Center in Philadelphia, owned by Comcast Spectacor.

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3.6 trillion
Watts of electricity saved per year at 12 sports arenas that have converted to energy-efficient LED lighting

We’re also exploring the potential of capturing solar energy to incorporate renewable energy into our plans — beginning with the installation of a 251-kilowatt solar panel installation at our Oakland, California, Field Fulfillment Office in early 2016.


While she’s proud of the company’s progress last year, Susan’s gaze is set firmly ahead.


“Caring about the environment has been part of Comcast’s foundation from the start, and it’s a catalyst for us to keep improving,” she says. “I want environmental sustainability to become muscle memory, so our customers see that this is more than just how we operate — it’s who we are.”


Susan Jin Davis
Susan Jin Davis, Chief Sustainability Officer, Comcast NBCUniversal

Susan Jin Davis
Susan Jin Davis, Chief Sustainability Officer, Comcast NBCUniversal

“With each step we take to reduce our impact, we’re ultimately creating even better experiences for the people we serve.”

Susan Jin Davis | Chief Sustainability Officer, Comcast NBCUniversal

“With each step we take to reduce our impact, we’re ultimately creating even better experiences for the people we serve.”

Susan Jin Davis | Chief Sustainability Officer, Comcast NBCUniversal

Labeled and color-coded bins
Labeled and color-coded bins help National Recycling Program participants correctly sort recyclables on site.


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