Integrity is the foundation of our business, and all our employees share the responsibility to operate with the highest ethical standards. We promote integrity throughout our work environment and follow practices that help ensure we earn the trust of customers, employees, shareholders, and the people in the communities we serve.
Our success as a company is built upon creating a positive work environment for our employees — one where we consistently demonstrate our commitment to integrity, open communication and fairness in all of our business relationships. Together, we can build on our success by resolving issues so that we can focus on effectively doing our jobs. To make this possible, we created Comcast Listens, a program that offers several channels to employees for speaking up without fear of retaliation when they need to ask a question, seek guidance, or raise a concern.
No matter the question or concern — whether it involves a workplace issue or a concern about suspected illegal or unethical conduct — we want to hear from our employees. In addition to talking with a supervisor or using another local channel, employees can call the Comcast Listens helpline or visit the web portal to make a report anytime. The helpline and web portal are both managed by an independent third-party company so that employees may choose to remain anonymous where allowed by law. When appropriate, a trained investigator will be assigned to review an employee’s concern. If wrongdoing is confirmed, we will take the appropriate disciplinary or corrective action, regardless of the position of the individuals involved. We strictly prohibit retaliation for any good-faith report. For more information, visit corporate.comcast.com/our-values/integrity/comcast-listens.
Privacy is crucial to our customers, audiences, and employees. At Comcast NBCUniversal, we work hard to protect people’s privacy by implementing internal practices and complying with all applicable laws. This includes building products and services with privacy in mind, delivering them securely, and reviewing our design and delivery to improve them over time.
We inform people about how we use their information, give them choices to control many of those uses, and make product, privacy, security, and other support information available to them. We have committed not to share our customers’ sensitive information (such as banking, children’s, and health information), unless we first obtain their affirmative, opt-in consent.
And to help fulfill our responsibilities in the larger discussion around individual privacy, we publish transparency reports to make clear how we handle government requests for information. Comcast issued our first transparency report in March 2014, and we release a new report every six months.
To read our most recent report, visit corporate.comcast.com/comcast-voices?tag=comcast-transparency-report.
SUPPLIER SOCIAL RESPONSIBILITY
At Comcast, we are committed to ethical and responsible conduct in all our operations, and we expect the same commitments to be shared by all manufacturers of our merchandise. NBCUniversal's supplier social responsibility audit program seeks to ensure that the company's established Code of Conduct is sustained by its suppliers. The audits include on-site inspections within factories to validate key integrity areas related to forced labor, underage labor, wages, working hours, occupational health and safety, emergency preparedness, fire protection, waste management, and environmental compliance with permits. NBCUniversal takes a triangulation approach to its audits, including employee interviews conducted globally, in-depth documentation review, and on-site inspection.
NBCUniversal's audit scope is applicable for all countries except Japan, Australia, New Zealand, and those in North America and the European Union. At NBCUniversal, business units contract with licensees that select the factory to produce the products. We emphasize protecting labor, human rights, and environmental practices for all sourced factories that produce NBCUniversal logo or branded products. NBCUniversal's goal is to work closely with factories to build up their capacity for sustainable growth. NBCUniversal and partners work with factory management to improve their labor and environmental performance.