Mar 31, 2017

Our Commitment to Consumer Privacy

There’s been a lot of attention and questions about consumer privacy in recent days.  At Comcast, we respect and protect our customers’ personal information.  Always have, always will.  We do not sell our broadband customers’ individual web browsing history.  We did not do it before the FCC’s rules were adopted, and we have no plans to do so.  

Comcast has committed to privacy principles that are consistent with the FTC’s privacy regime which has applied to all entities in the Internet ecosystem for over 20 years and which continues to apply to Internet edge companies like Google, Facebook, and Amazon.  We believe this commitment is legally enforceable in multiple ways, including by state Attorneys General.

There has been a lot of misleading talk about how the congressional action this week to overturn the regulatory overreach of the prior FCC will now permit us to sell sensitive customer data without customers’ knowledge or consent.  This is just not true.  In fact, we have committed not to share our customers’ sensitive information (such as banking, children’s, and health information), unless we first obtain their affirmative, opt-in consent

Our privacy commitments to our customers go even beyond this protection of sensitive information that has dominated the dialogue this week.  If a customer does not want us to use other, non-sensitive data to send them targeted ads, we offer them the ability to opt out of receiving such targeted ads.

We also continue to comply with various federal laws protecting privacy, such as the Communications Act, the Children’s Online Privacy Protection Act, and the Electronic Communications Privacy Act, as well as dozens of state privacy and data security laws. 

In view of all the misinformation and inaccurate statements that have been made in the last week, we want to make sure that our customers understand how strong our privacy protections really are.  So we will revise our privacy policy to make more clear and prominent that, contrary to the many inaccurate statements and reports, we do not sell our customers’ individual web browsing information to third parties and that we do not share sensitive information unless our customers have affirmatively opted in to allow that to occur.

The bottom line:  Comcast values our customers’ trust, and we will continue to protect the privacy and security of their personal information.

Tags : FCC, FTC, Online Privacy, Privacy Policy, XFINITY Internet

 
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