Feb 23, 2015

Now Playing:
My Account
on the
X1 Platform

When it comes to customer service, the very best help should be available when and where you want it.  That’s why we’ve been working so hard on our My Account app, which launched last year and is available to all customers via their mobile devices.  

My Account app – which has been downloaded more than 1 million times and is adding tens of thousands of new users every week – enables customers to easily get account information, pay their bill, troubleshoot issues and more, from wherever they are, and without having to speak with an agent. 

Customers love it, which is why we are excited to bring the My Account app to the biggest screen in the home – your television.  Customers with X1 can now access all the great My Account features with a simple click of the remote.  Here’s what you can do:
 

  • Manage account details, view and pay your bill

  • View and/or cancel upcoming service appointments

  • Check on the status of the equipment in your home

  • Check for outage notifications in your area

  • Troubleshoot issues with helpful videos, articles and how to’s
     

We’re continuing to enhance the My Account platform with new and improved features all the time.  For mobile, we recently introduced a call back feature, so you can schedule a convenient time for us to call you instead of having to wait on hold.  And we are also trialing a new tracking feature that enables customers with scheduled appointments to track the arrival of technicians in real time. 

Stay tuned for more updates, but in the meantime, sit back, relax and enjoy all the features of My Account without leaving your couch.

Tags : Customer Experience, Customer Service, My Account App, X1 Platform

 
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