Apr 7, 2016

New on X1: Activation Made Even Easier for Customers

This month’s round of updates focused on making it easier to discover new programming as well as streamlining the viewing experience – getting you to the content you want to watch more quickly and efficiently. Check out a few of the highlights:

On Demand Only Networks in Search

As you know, Xfinity on Demand offers access to tons of content that’s ready to be watched when you’re ready to watch it. Lots of that content doesn’t necessarily air on a live channel. We’ve made it easier to find these On Demand-only shows and networks by adding them to search functionality on X1. This means now you can search for them by name and be directed quickly to the content you want. Upon selecting the Channel Collection in the search results, X1 viewers can then click through to the network page to find programs available from that provider – so channels like Angry Birds Toons and Kabillion can be found without having to manually navigate through the On Demand menu. 

 

Auto Extend UI Enhancements

Ever miss the end of a recorded game because it went into unexpected overtime? Auto Extend is now available for recording of even more live events -- including NFL, MLB, NHL, NBA, MLS NASCAR and NCAA Men’s Football and Basketball. We’ve also updated the feature so Auto Extend is the default "Stop" setting, in the Recording Options for all eligible sporting events, so if you forget to set it yourself, X1 will take care of it for you.  

 

Kids Zone TV Listings

It is now easier than ever to view all the upcoming TV listings from the TV series entity page in Kids Zone. While in Kids Zone, customers can select "TV Listings" from the TV series menu to see the full lineup of new upcoming episodes as well as relevant information about each episode and the ability to set DVR recordings. This helps keep you up-to-date on new episodes from your kids’ favorite shows so you can keep the content on rotation in your home fresh (because how many times can you really have to overhear that one episode of Danger Mouse?)    


 

Simplified Activation Verification

In a rush to set up your new X1 set top box? Now verification during activation is becoming a breeze. We’ve started rolling out a new screen for you to simply enter the last four digits of the account’s primary phone number. This simplified verification saves customers and technicians time and alleviates the frustration of having to enter a long account number.

 

Comcast Labs: Default Guide View

For those who exclusively watch in High Definition, this one’s for you. Now being tested in the Comcast Labs section of X1, users can select a Default Guide View – meaning you can control and personalize the type of content you see when pressing the Guide button on your remote – from HD Channels, to your Favorites, to what’s Trending, to Kids content. No matter what Guide view you select as your default, you can always get to any of the other guide views simply by pressing the Guide button twice.

Tags : Customer Experience, X1, X1 Platform, XFINITY TV

 
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