Aug 24, 2015

Making a Payment is as Easy as Taking a Selfie

In 2014, nearly 63 million Americans made bill payments via mobile devices.* Millions of our customers already view and pay their Xfinity bill online or using the mobile app, without having to worry about envelopes or stamps. We recently made it even simpler with some new features on the My Account app.

When it’s time to set up your payment method, no more fumbling around with your keyboard. We’ve taken a cue from companies like Uber and USAA and incorporated a technology that lets you take a picture of your credit card to enter its information. Just hold the card in front of your smartphone camera and get it ready for its photo shoot. The app will automatically fill in the account number and expiration date. You verify the information is correct, fill in the 3- or 4-digit security code, tap to submit, and you’re done. You then have the option to save the card for future payments. We are also working to make your experience more consistent across our platforms. Any payment method you save on the app will automatically be available for use on our website, and vice versa.

A complete step-by-step process for viewing your balance and making payments on the My Account app can be found here.

Selfie - My Account

Click here to expand.

*Javelin Strategy & Research

Tags : Customer Experience, My Account App

 
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